Zelis

Client Support Specialist

Zelis

full-time

Posted on:

Location Type: Hybrid

Location: St. Petersburg • Florida • Montana • United States

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About the role

  • Provides direct support to an assigned market segment of Zelis clients
  • Leads and manages operational changes, project planning, prioritization, and delivery of tasks
  • Maintains clear communication with stakeholders
  • Supports continuous improvement (CI) initiatives to enhance operational excellence
  • Participates in meetings with stakeholders and assigned support team members
  • Communicates and supports the Zelis vision and direction to assigned clients and team members
  • Engages in constructive dialogue with clients, colleagues, and team members
  • Acts as a resource for stakeholders and other Zelis team members
  • Participates in client visits and conducts training sessions as needed
  • Responds to client support tickets to ensure timely resolution
  • Collaborates to execute operational initiatives aimed at enhancing client experiences

Requirements

  • Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
  • 2+ years of experience in a customer support or client-facing role
  • Basic technical troubleshooting skills helpful
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and support tools
  • Understanding of AI tools (CoPilot and/or ChatGPT) helpful to be able to develop/create intelligent prompts and/or agents
  • Ability to manage multiple tasks and prioritize effectively
  • Empathy and patience when dealing with complex, rushed or tense situations
  • Excellent verbal and written communication skills
Benefits
  • We foster a hybrid and remote friendly culture
  • Employee's work locations are based on the needs of the position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingproblem-solvingattention to detailCRM software proficiencyAI tools understandingprompt developmentagent creation
Soft Skills
communicationempathypatiencetask managementprioritization
Certifications
Bachelor's degree in BusinessBachelor's degree in Technologyrelated field degree