Zelis

Client Solutions Consultant

Zelis

full-time

Posted on:

Location Type: Remote

Location: Virginia • West Virginia • United States

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Tech Stack

PMP

About the role

  • Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships
  • Understand client business objectives, challenges, and needs to provide tailored solutions
  • Regularly communicate with clients to ensure their satisfaction and address any concerns or issues
  • Collaborate with clients to identify and define solution requirements
  • Work with internal teams, including product development, engineering, and operations, to design and deliver customized solutions
  • Ensure solutions are delivered on time, within scope, and meet quality standards
  • Develop and implement strategic account plans to achieve client goals and drive business growth
  • Identify opportunities for upselling and cross-selling additional services and solutions
  • Collaborate with internal teams to ensure the successful execution of client strategies and initiatives
  • Oversee the implementation of client projects, ensuring they are completed on time and within budget
  • Coordinate project activities, resources, and timelines to ensure successful delivery
  • Monitor project progress and address any issues or risks that arise
  • Prepare and deliver presentations to clients on solution performance, new offerings, and strategic initiatives
  • Generate regular reports on key metrics, performance, and client satisfaction
  • Provide insights and recommendations based on data analysis and client feedback
  • Manage contract renewals, negotiations, and amendments with clients
  • Ensure compliance with contractual obligations and service level agreements (SLAs)
  • Work with legal and finance teams to address any contractual or billing issues
  • Stay informed about industry trends, market conditions, and competitive landscape
  • Share relevant insights with clients to help them stay ahead of industry developments
  • Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships
  • Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions
  • Provide leadership and mentorship to junior account managers and client service representatives
  • Foster a culture of client-centricity and continuous improvement within the team.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field
  • Relevant certifications such as Certified Account Manager (CAM) or Project Management Professional (PMP) are preferred
  • Minimum of 5-7 years of experience in client management, account management, or a related field, preferably within the technology or solutions industry
  • Proven track record of managing and growing key client accounts
  • Strong understanding of solution development, project management, and client relationship management
  • Excellent communication, negotiation, and presentation skills
  • Strong analytical and problem-solving skills
  • Ability to build and maintain strong client relationships
  • Proficiency in using CRM software and other client management tools
  • Detail-oriented with a strong commitment to accuracy and quality
  • Proactive and self-motivated with the ability to work independently and as part of a team
  • Strong ethical standards and a commitment to maintaining confidentiality and integrity.
Benefits
  • Hybrid and remote-friendly culture
  • Opportunities for professional development
  • Access to industry events and networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementaccount managementsolution developmentproject managementdata analysisupsellingcross-sellingcontract negotiationreport generationstrategic planning
Soft Skills
communicationnegotiationpresentationanalyticalproblem-solvingrelationship buildingdetail-orientedproactiveself-motivatedleadership
Certifications
Certified Account Manager (CAM)Project Management Professional (PMP)