Zelis

Technical Writer

Zelis

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Tech Stack

SQL

About the role

  • Own the development, governance, and ongoing maintenance of technical documentation across InN Pricing and Open Access Pricing, ensuring alignment with product releases, operational workflows, and client (internal and external) needs
  • Independently synthesize complex technical, product, and operational information from multiple sources to document new or changing product functionality
  • Write, format, edit, and proofread process, procedural, and technical information for technical and non-technical users
  • Lead documentation planning and execution in alignment with product roadmaps and release timelines, proactively identifying risks and resolving gaps that could impact delivery or client understanding
  • Design, maintain, and continuously improve a centralized documentation repository that serves as a source of truth for internal teams and external stakeholders
  • Collaborate with Marketing department to publish and maintain templates for written documentation including those produced by others (technical specifications, RFP responses, presentations, etc.), driving consistency, usability, and adoption
  • Make independent decisions regarding documentation structure, standards, and prioritization within established guidelines
  • Identify documentation gaps and recommend improvements that reduce operational risk, improve product adoption, or enhance client experience
  • Provide or coordinate special documentation services as required.

Requirements

  • BA/BS in Technical Communication or related discipline, or at least 5 years of experience in writing complex documentation for web-based software in the healthcare industry
  • Proficient in SQL (Select, Joins, CTE, Sub Queries)
  • Analyze and interact with data in SQL tables
  • Utilize Excel for data manipulation, analysis, and reporting
  • Proficiency other Microsoft Office products - Outlook, Word, Excel, PowerPoint, SharePoint, Teams
  • Strong communication skills, including writing, editing, and presentation skills
  • Working knowledge of Microsoft Office, Confluence/JIRA, and Adobe products
  • Experience working in an Agile/Scrum software development environment
  • Strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities
  • Self-starters requiring minimal day-to-day supervision, who has the ability to thrive, without much oversight, in a fast-paced, constantly changing environment
  • Previous healthcare contract knowledge a plus
  • Ability to read some programming code to obtain document content a plus
  • Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.
Benefits
  • Ability to travel as required meeting team and department goals
  • A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary, due to the needs of the integration team
  • Ability to sit for extended periods of time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical documentationSQLdata analysisExcelMicrosoft OfficeConfluenceJIRAAgileScrumdocument content reading
Soft Skills
strong communication skillswriting skillsediting skillspresentation skillsanalytical skillsself-starterability to thrive in fast-paced environmentdecision makingcollaborationproblem solving