Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
Understand client business objectives, challenges, and needs to provide tailored solutions.
Regularly communicate with clients to ensure their satisfaction and address any concerns or issues.
Collaborate with clients to identify and define solution requirements.
Work with internal teams, including product development, engineering, and operations, to design and deliver customized solutions.
Ensure solutions are delivered on time, within scope, and meet quality standards.
Develop and implement strategic account plans to achieve client goals and drive business growth.
Identify opportunities for upselling and cross-selling additional services and solutions.
Collaborate with internal teams to ensure the successful execution of client strategies and initiatives.
Oversee the implementation of client projects, ensuring they are completed on time and within budget.
Coordinate project activities, resources, and timelines to ensure successful delivery.
Monitor project progress and address any issues or risks that arise.
Prepare and deliver presentations to clients on solution performance, new offerings, and strategic initiatives.
Generate regular reports on key metrics, performance, and client satisfaction.
Provide insights and recommendations based on data analysis and client feedback.
Manage contract renewals, negotiations, and amendments with clients.
Ensure compliance with contractual obligations and service level agreements (SLAs).
Work with legal and finance teams to address any contractual or billing issues.
Stay informed about industry trends, market conditions, and competitive landscape.
Share relevant insights with clients to help them stay ahead of industry developments.
Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships.
Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions.
Provide leadership and mentorship to junior account managers and client service representatives.
Foster a culture of client-centricity and continuous improvement within the team.

Requirements

Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. Or equivalent experience.
Relevant certifications such as Certified Account Manager (CAM) or Project Management Professional (PMP) are preferred.
Minimum of 5-7 years of experience in client management, account management, or a related field, Blues or TPA vertical preferably within the technology or solutions industry.
Proven track record of managing and growing key client accounts.
Strong understanding of solution development, project management, and client relationship management.
Excellent communication, negotiation, and presentation skills.
Strong analytical and problem-solving skills.
Ability to build and maintain strong client relationships.
Proficiency in using CRM software and other client management tools.

Benefits

401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client managementaccount managementsolution developmentproject managementdata analysisupsellingcross-sellingcontract negotiationrisk managementreport generation

Soft Skills

communicationnegotiationpresentationanalyticalproblem-solvingrelationship buildingleadershipmentorshipclient-centricitycontinuous improvement

Certifications

Certified Account Manager (CAM)Project Management Professional (PMP)