Client Support Specialist
Zelis
full-time
Posted on:
Location Type: Hybrid
Location: St. Louis • Florida • Montana • United States
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Tech Stack
About the role
- Take ownership of resolving moderately complex client issues
- Use sound judgment to troubleshoot problems and propose solutions
- Proactively identify opportunities to enhance the client experience
- Support initiatives that increase client engagement, satisfaction, and loyalty
- Partner with internal teams to relay client insights and advocate for client needs
- Participate in cross-team projects that improve service delivery
- Identify inefficiencies in client experience workflows
- Create and maintain internal documentation and client-facing FAQs
Requirements
- 2-3+ years of experience working with clients
- Basic computer and application troubleshooting experience
- Familiarity with tools such as Excel, Jira, CRM platforms (including Salesforce), and/or SQL is a plus
- Understanding of AI tools (CoPilot and/or ChatGPT) helpful
- Ability to manage multiple priorities, stay organized, and work independently in a fast-paced environment
- Proven ability to collaborate in a team setting and share or present work and ideas clearly
- Bachelor’s degree helpful
- Strong problem-solving, analytical, and communication skills
Benefits
- We foster a hybrid and remote friendly culture
- All our employee's work locations are based on the needs of the position
- Equal Employment Opportunity
- Accessibility Support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingclient experience workflowsproblem-solvinganalytical skillscommunication skillsExcelJiraCRM platformsSalesforceSQL
Soft Skills
ownershipsound judgmentproactive identificationclient engagementsatisfactionloyaltycollaborationorganizationindependencepresentation skills
Certifications
Bachelor’s degree