Implementation Support Specialist
Zelis
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide software-related custom integration and product implementation support
- Apply technology and Zelis product knowledge to address client needs
- Learn about the client's technical system, software and current processes
- Communicate regularly with clients for status updates and requirements gathering
- Develop and manage the implementation project plan
- Gather client requirements
- Customize explanations of benefits and checks or ID cards using Zelis processes
- Manage multiple client implementations simultaneously
Requirements
- BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus
- 2-3 years in Healthcare Industry experience
- Previous Customer Service experience
- Knowledge of healthcare claims communication process
- Experience working on implementation timelines and managing client rollouts
- Strong documentation habits
- Familiarity with Jira, Confluence, Salesforce, Smartsheet, or similar tools
- Proficiency with computer and applicable software packages, including Microsoft Office products
Benefits
- Remote work options
- Opportunity for professional development
- Flexible work arrangements
- Health and wellness programs
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software integrationproduct implementationrequirements gatheringproject managementdocumentationhealthcare claims communication
Soft skills
client communicationstatus updatesmultitasking