Zelh

Logistics Coordinator – Operations Representative

Zelh

full-time

Posted on:

Location Type: Remote

Location: Serbia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage daily execution of customer shipments including rating, routing, booking, and tendering
  • Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients
  • Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time
  • Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup
  • Serve as the primary point of contact for shipment-level updates, providing timely and accurate information
  • Proactively notify customers of delays, exceptions, and resolution plans
  • Respond quickly to client inquiries and requests, ensuring a customer-first experience
  • Support Account Managers in executing customer SOPs and meeting service-level agreements
  • Coordinate load recovery in the event of a fall-off, delay, or service failure
  • Escalate service incidents within 15 minutes of identification and provide ongoing status updates until resolved
  • Partner with internal teams to ensure corrective action plans are executed
  • Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates
  • Validate rating, contracts, and routing guides for compliance with customer requirements
  • Provide reporting and shipment summaries to customers or internal stakeholders as requested
  • Support claims and billing discrepancy resolution within defined SLAs

Requirements

  • 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred
  • Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience)
  • Strong communication skills with the ability to provide professional customer service
  • Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word)
  • Knowledge of LTL, truckload, and multimodal freight solutions preferred
  • Strong organizational skills and ability to manage competing priorities in a fast-paced environment
Benefits
  • 10+ business days of paid time off
  • Team building and corporate events
  • Equipment provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsfreight brokeragetransportation operationsshipment documentationratingroutingbookingtenderingload recoverydata integrity
Soft Skills
communication skillscustomer serviceorganizational skillsability to manage competing prioritiesproactive notificationtimely updatesproblem-solvingcollaborationattention to detailresponsiveness