Zelh

Customer Support Agent

Zelh

full-time

Posted on:

Location Type: Remote

Location: Serbia

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Tech Stack

ERP

About the role

  • Provide support to the Customer Service Team as a data entry specialist
  • Supporting the Customer Service Shipping Coordinator on daily and weekly duties
  • Maintaining data in ERP system daily
  • Maintain weekly inventory sheet to customers
  • Assisting Customer Service Shipping Coordinator with shipping items for customers
  • Assisting - shipping items, packing slips, shipping innovations to the correct addresses
  • Maintaining – Retainfs Database
  • Ensure the sales orders are correct and reflect the correct quantity amounts, contents, and are shipping to the correct location
  • Learning the shipping coordinator position to be a back up
  • Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner

Requirements

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail
  • Adaptable to various competing and frequently changing demands
  • High proficiency in computer technology and systems operations
  • Excellent interpersonal and organizational skills with strong attention to detail and accuracy
  • Ability to work efficiently in a dynamic fast-paced environment
  • Effective time management skills and the ability to meet deadlines
  • Ability to handle frequent interruptions
  • Excellent attendance and reliability
  • Proficient in Microsoft Office Suite required
  • ERP system support and data entry
  • Experience in manufacturing and/or dietary supplements is helpful but not necessary
Benefits
  • 10+ business days of paid time off
  • Team building and corporate events
  • Equipment provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryERP systeminventory managementshipping coordinationorder accuracypacking slipsattention to detailtime management
Soft Skills
organizational skillsadaptabilityinterpersonal skillsreliabilityability to prioritize tasksability to work under pressureeffective communication