Account Manager
Zelh
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇸 Serbia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own full-cycle post-sales activities, including onboarding, enablement, adoption, product demonstrations, renewals, and ongoing account management
- Identify and leverage opportunities that help customers achieve better outcomes while informing product evolution and improvements
- Develop and deliver comprehensive business plans aligned to customer priorities and challenges, using value justification, benchmarking, and ROI analysis to support decision-making and drive revenue growth
- Serve as the primary point of contact to identify, prioritize, pursue, and close expansion opportunities across new and existing client’s customers
- Build strong, trusted relationships by deeply understanding customer needs, use cases, and purchasing rationale to ensure successful product adoption and long-term value realization
- Maintain a strong understanding of each account’s strategic growth plans, technology roadmap, and competitive landscape by reviewing public information such as executive announcements, earnings reports, and press releases
- Drive upsell and cross-sell initiatives for customers who would benefit from additional products or services
- Lead SaaS renewal negotiations, including pricing, terms, and contract amendments
- Coordinate cross-functionally to resolve account issues related to billing, support, product, and other internal teams
- Conduct customer interviews and surveys in alignment with established feedback-gathering processes
- Continuously build deep product expertise to serve as a subject matter expert on system functionality and capabilities
Requirements
- 3+ years of experience in the warehouse or logistics industry
- Proven track record in a customer-facing role
- Experience in SaaS sales or account management (3+ years)
- Languages: English, French, German or Italian
- Strong written and verbal communication skills to effectively understand and manage customer expectations
- Customer-oriented mindset with a genuine interest in customers’ businesses, needs, and priorities
- Strong problem-solving skills with the ability to define and deliver technical solutions that drive customer satisfaction and business results
- High interpersonal intelligence, including the ability to read between the lines and ask difficult or uncomfortable questions when needed
- Ability to influence by mapping customer stakeholders and navigating internal decision-making dynamics
- Strong data analysis skills with the ability to interpret data and generate actionable insights
- Results-oriented mindset with the ability to stay focused on outcomes despite obstacles
- High technical aptitude and strong overall understanding of technology
- Experience with CRM tools is a plus, preferably Salesforce
Benefits
- 10+ business days of paid time off
- Equipment provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS salesaccount managementdata analysisROI analysisvalue justificationbenchmarkingproduct demonstrationsupsellcross-sellcustomer feedback processes
Soft skills
customer-oriented mindsetstrong written communicationstrong verbal communicationproblem-solvinginterpersonal intelligenceinfluenceresults-oriented mindsetability to manage customer expectationsability to navigate decision-making dynamicsability to build relationships