Operations Representative
Zelh
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇸 Serbia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage predominantly inbound activity (approximately 90%), including load booking and post-booking shipment tracking
- Handle digital bookings and rate negotiations with unowned carriers or carriers primarily interacting through EchoDrive, client’s carrier portal
- Prioritize and service client’s customers and carriers in a timely and professional manner
- Work closely with one or more high-volume Sales Representatives to support daily freight operations
- Accurately update, track, and document shipment statuses in internal systems
- Contact carriers to obtain time-sensitive information and ensure systems are properly updated
- Monitor team inboxes and respond to internal Client Sales requests and external carrier inquiries
- Proactively communicate issues and escalations to appropriate stakeholders to ensure quick and effective resolution
- Perform Track & Trace functions for assigned Carrier Sales Representatives’ books of business, ensuring on-time performance and resolving in-transit issues in accordance with SOPs
- Demonstrate a strong team-player mindset, positive attitude, and willingness to expand knowledge and the transportation industry
Requirements
- Excellent Communication Skills: Ability to effectively communicate with carriers, internal teams, and customers over the phone and via email.
- Upper-intermediate + English Level.
- 0-2 years' proven experience working in a Carrier Sales role or a logistics similar role.
- Strong understanding of transportation regulations and logistics procedures.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office and logistics software.
- Exceptional communication and interpersonal abilities.
- Ability to multitask and prioritize tasks effectively.
- Problem-solving skills and attention to detail.
Benefits
- 10+ business days of paid time off
- Equipment provided
- A supportive team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logistics procedurestransportation regulationsshipment trackingload bookingrate negotiationsTrack & Trace functionsproblem-solvingattention to detailtime managementmultitasking
Soft skills
communication skillsinterpersonal abilitiesorganizational skillsteam-player mindsetpositive attitudewillingness to learnprioritizationprofessionalismcustomer serviceescalation management