ZEISS Group

Sales Success Specialist

ZEISS Group

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • California • United States

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Salary

💰 $28 - $35 per hour

About the role

  • Work independently with a strong sense of urgency and minimal supervision.
  • Follow established work instructions, standard operating procedures, and ensure proper approvals and documentation throughout the order booking process.
  • Accurately process customer orders from quote through invoice.
  • Provide order, shipment, and invoice status updates to customers and sales contacts.
  • Partner with management to prioritize orders and meet established deadlines.
  • Monitor order backlog and collaborate with internal stakeholders to support timely revenue recognition.
  • Create and maintain detailed records of customer and internal communications.
  • Deliver daily, weekly, and monthly order status reports to stakeholders.
  • Process orders, returns, cancellations, and price adjustments in accordance with company procedures.
  • Support sales forecasting activities as needed.
  • Provide backup coverage for team members when required.

Requirements

  • 3+ years of related experience in sales support or customer support preferred.
  • Prior experience in the medical device industry is a plus.
  • Clear, concise written and verbal communication skills required.
  • Strong customer service skills with the ability to handle routine inquiries and customer concerns professionally.
  • Ability to respond to customer needs with a strong sense of urgency.
  • Self-motivated with the ability to work independently and with minimal supervision.
  • Proven ability to collaborate effectively in a team-oriented environment.
  • College degree or equivalent experience preferred.
  • Practical problem-solving skills and sound judgment required.
Benefits
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong sense of urgencyclear written communicationclear verbal communicationcustomer service skillsability to handle inquiriesself-motivatedability to work independentlycollaboration skillspractical problem-solving skillssound judgment
Certifications
college degree