Service Technician – Field Service
ZEISS Group
full-time
Posted on:
Location Type: Office
Location: Munich • Germany
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About the role
- Installation and commissioning of ZEISS ophthalmic diagnostic and therapeutic devices at customer sites
- Performing regular maintenance as well as diagnosing and resolving technical issues on our devices
- Training and supporting customers in the operation and maintenance of the devices
- Advising customers on technical questions and supporting our sales and applications staff
- Preparing detailed reports of work performed, including documentation of technical issues and their resolutions
Requirements
- Completed technical training and/or degree, ideally in mechatronics, electronics, or a comparable field
- Minimum 3 years of experience in technical field service within medical technology
- Solid knowledge of electrical engineering and mechanics, and experience working with complex technical equipment
- Strong IT skills: MS Office and CRM system experience as well as Windows, networking, and administrator-level knowledge are required
- Excellent communication skills to interact effectively with customers and colleagues
- Ability to quickly analyze technical problems and develop efficient solutions
- High level of self-initiative and the ability to work independently and in an organized manner
- Fluent German (spoken and written); good English skills
- Valid driving license (Class B)
Benefits
- Attractive compensation: a competitive salary package (vacation and Christmas bonuses as well as additional contractual special payments according to the IG Metall collective agreement)
- Attractive company car policy (private use taxed under the 1% rule) and a home-office agreement
- Continuing education opportunities: access to ongoing training and personal development (e.g., career path as a Service Expert)
- Innovative working environment: work with the latest technologies in a dynamic and future-oriented company
- Supportive team: a committed and supportive team of colleagues to assist you in your daily work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechatronicselectronicselectrical engineeringmechanicstechnical field servicediagnosing technical issuesresolving technical issuesreport preparationdevice maintenancecomplex technical equipment
Soft Skills
communication skillsproblem analysissolution developmentself-initiativeindependent workorganizational skillscustomer supporttraining skillsadvising skillsteam collaboration
Certifications
technical trainingvalid driving license (Class B)