Support Representative – Work with Veterans
Zeel
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
About the role
- Serve as the public face of Zeel by providing top customer and patient support for all inbound and outbound communications with Zeel users and Providers in the Zeel network
- Engage with customers, patients, and providers through phones, text, live chat, and email.
- Handle escalations with frustrated customers and providers
- Fulfill and schedule bookings with the requested providers in the Zeel network
- Escalate top priority, critical issues to the appropriate team
- Improve our documentation to help our Zeel users help themselves
- Collaborating with other departments and fellow associates on projects as necessary
Requirements
- 3-4 years of experience in a customer service role
- Exceptional verbal & written communication skills in English
- Experience using a ticketing system, such as Zendesk or Kustomer
- Empathy with customers and an ability to quickly size up situations and potential issues
- The ability to use empathy to de-escalate difficult situations
- An obsession with customer happiness - we measure CSAT and NPS
- A roll-up-your sleeves mentality befitting our fast-paced startup environment
Benefits
- Uncapped PTO
- Medical, dental & vision benefits
- 401K (with company match)
- Fully remote/WFH
- Complimentary/discounted massages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcommunication skillsempathyde-escalationproblem-solvingcollaborationcustomer happinessadaptabilitytime managementorganizational skills