Zeel

Customer Support

• Serve as the public face of Zeel by providing top customer and patient support for all inbound and outbound communications with Zeel users and Providers in the Zeel network
• Engage with customers, patients, and providers through phones, text, live chat, and email.
• Handle escalations with frustrated customers and providers
• Fulfill and schedule bookings with the requested providers in the Zeel network
• Escalate top priority, critical issues to the appropriate team
• Improve our documentation to help our Zeel users help themselves
• Collaborating with other departments and fellow associates on projects as necessary

Evening Customer Support, Temp/Permanent