Zeel

Customer Support

• Monitor and respond to incoming emails from VA Medical Centers in a timely and professional manner
• Monitor, answer, and return incoming phone calls and voicemails
• Track and follow up on appointment updates and status changes
• Update and maintain documentation related to VA Medical Center requests, appointments, and workflows
• Ensure administrative requests from VA Medical Centers are addressed accurately and promptly
• Provide general administrative support to assist with program operations
• Maintain organized records and ensure documentation is current and complete
• Identify urgent or time-sensitive issues and escalate appropriately
• Support coordination and communication between internal teams and external stakeholders

Program Support Specialist – VA

• Serve as the public face of Zeel by providing top customer and patient support for all inbound and outbound communications with Zeel users and Providers in the Zeel network
• Engage with customers, patients, and providers through phones, text, live chat, and email.
• Handle escalations with frustrated customers and providers
• Fulfill and schedule bookings with the requested providers in the Zeel network
• Escalate top priority, critical issues to the appropriate team
• Improve our documentation to help our Zeel users help themselves
• Collaborating with other departments and fellow associates on projects as necessary

Program Support Specialist – VA

Support Representative – Work with Veterans