Program Support Specialist – VA
Zeel
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $20 per hour
About the role
- Monitor and respond to incoming emails from VA Medical Centers in a timely and professional manner
- Monitor, answer, and return incoming phone calls and voicemails
- Track and follow up on appointment updates and status changes
- Update and maintain documentation related to VA Medical Center requests, appointments, and workflows
- Ensure administrative requests from VA Medical Centers are addressed accurately and promptly
- Provide general administrative support to assist with program operations
- Maintain organized records and ensure documentation is current and complete
- Identify urgent or time-sensitive issues and escalate appropriately
- Support coordination and communication between internal teams and external stakeholders
Requirements
- Strong written and verbal communication skills in English
- High attention to detail with strong organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working independently in a fully remote environment
- Professional, responsive, and reliable communication style
- Proficiency with email, phone systems, and basic documentation tools
- Prior experience in an administrative, coordinator, or program support role (preferred)
- Experience working with healthcare organizations, government agencies, or veteran populations (preferred)
- HIPAA experience (preferred)
- Familiarity with appointment coordination, scheduling, or medical administration (preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
documentationappointment coordinationschedulingmedical administrationHIPAA
Soft skills
written communicationverbal communicationattention to detailorganizational skillstask managementprioritizationindependenceprofessionalismresponsivenessreliability