Zearn

Customer Success Manager

• own the mission-critical link between our educational solutions and the students we serve.
• manage a strategic portfolio of partners, leading implementation, and building deep relationships to ensure Zearn’s mission is realized in every classroom.
• serve as a key resource for educators, by supporting them in using Zearn Math effectively and impactfully to drive student success.
• lead calls, webinars, and demonstrations for school and district administrators to share the benefits of Zearn Math and support their decision-making process.
• maintain consistent communication with interested administrators to support their education and decision-making process.
• represent Zearn at company-wide events and conferences to share information on Zearn Math and engage with new potential partners who are ready for a transformative curriculum shift.
• develop tailored plans for how to best support school and district partners with their Zearn Math implementation, customizing the approach for unique challenges.
• build collaborative relationships with administrators, coaches, and teachers, acting as the main Zearn contact to unblock progress and solve implementation challenges.
• work closely with partners throughout implementation to cultivate strong usage and drive measurable impact for teachers and students.
• conduct data analysis and create presentations to show efficacy and surface insights that encourage deeper use of Zearn Math.
• provide district leads with regular summaries of school-level progress, identifying where things are going well and where additional support is needed to drive district-wide success.
• identify and communicate key learnings on resources and products to the Zearn team to support iteration and improvement, acting as the voice of the partner to product and content teams.
• share partner prospects to support the partner development pipeline, ensuring market intelligence informs future growth strategies.
• collect and organize artifacts of Zearn usage, such as student work or classroom challenges, to share success stories and best practices with the broader Zearn team.

Partner Success Manager

Product Manager

• Lead high-impact product initiatives that enable more students to achieve dose response
• Drive rigorous product discovery and coordinated cross-functional execution from insight to launch
• Co-develop and drive vision for a portfolio of initiatives
• Partner with the CPO and VP of Product to lead execution of AI-powered initiatives
• Embed educator and student voice into every phase of development
• Develop evaluation frameworks for AI features
• Define clear, measurable goals for every initiative
• Serve as the central point of leadership across functional teams
• Build and maintain clear, shared timelines and workplans
• Set and maintain high bar for all aspects of product initiatives

Senior Product Manager

Product Designer

• Own the end-to-end design strategy for high-leverage educator onboarding and engagement experiences.
• Deliver complete, high-impact UX projects from initial research and strategy through final implementation, with a particular focus on reimagining the educator onboarding experience to drive understanding, adoption, and sustained engagement.
• Partner with Product Management leaders to clarify requirements from ambiguous business needs, translating market challenges and educator pain points into clear design solutions.
• Work closely with Design Directors, Product Managers, and Engineers to identify the best product solutions and ensure they are executed at the highest quality possible, maintaining an unwavering bar for design excellence.
• Turn complexity into simplicity by distilling educational content, data insights, and multifaceted platform capabilities into intuitive UI and user flows, reducing cognitive load and accelerating understanding.
• Discovering and defining the most critical problems that promote educator success through rigorous, strategic research.
• Navigate ambiguous problem spaces by conducting strategic user research that uncovers the core challenges educators face when first encountering Zearn and throughout their ongoing usage.
• Conduct user research, usability testing, and competitive analysis that deeply informs decisions about product direction, feature prioritization, and experience design.
• Synthesize research findings into clear insights and actionable recommendations that align cross-functional teams around user needs and business goals.
• Create relationships across the company to develop and maintain current understanding of how Zearn is being used by educators, what drives successful adoption, and what challenges the company faces as it grows and expands.
• Driving design excellence and elevating the organization's overall design craft and strategic thinking.
• Influence other team members in the process of executing on day-to-day projects, maintaining a high bar for quality.
• Dedicate yourself to creating a shared vision of the best design solutions among all team members, including a willingness to rethink solutions based on input from a variety of stakeholders.
• Identify and deliver continuous improvements to internal processes and systems that enable faster, better design work.
• Help maintain, expand, and advocate usage of our design system, templates, and libraries, ensuring consistency across the educator experience.
• Execute with speed and flexibility to maintain momentum and deliver exceptional quality in a fast-paced environment.
• Demonstrate rapid execution on design concepts and prototypes, moving quickly from concept to testable design.
• Pivot flexibly between big-picture systems thinking and best-in-class UI design, understanding how individual onboarding decisions affect long-term engagement, retention, and overall platform success.
• Take a flexible approach to design projects, strategically selecting the right deliverables, including sketches, wireframes, user flows, interactive prototypes, and journey maps, to discover and communicate solutions efficiently.
• Work on multiple complex project workflows simultaneously while maintaining the highest quality bar and meeting aggressive timelines.

Partner Success Manager

Senior Product Manager

Principal UX Designer