zcaler

Creative Strategist

• Collaborate with clients and internal teams to understand campaign objectives, target audiences, and messaging.
• Develop innovative UGC and creative ad strategies tailored to META, YouTube & TikTok.
• Partner with Creator Manager & Customer to identify top-tier talent from Batch’s network of creators.
• Guide and inspire content creators with detailed briefs that give clear direction regarding content needs.
• Stay up-to-date with the latest trends, tools, and best practices in social media advertising and UGC.
• Partner with cross-functional teams to create cohesive and effective ad campaigns.
• Present creative concepts and campaign results to clients.

Customer Success Manager

• Customer Onboarding: Lead onboarding and training for new enterprise customers with tailored implementation plans that align to their goals.
• Customer Engagement: Serve as the primary point of contact, from kick-off through renewal. Build meaningful, value-driven touchpoints with each account—no check-ins without purpose.
• Adoption & Strategy: Understand customer objectives and map product capabilities to business outcomes. Provide strategic guidance to drive meaningful platform adoption.
• Retention Management: Proactively monitor account health using their CRM and customer health scores. Identify risks early, re-engage at-risk accounts, and implement retention strategies.
• Growth & Expansion: Identify upsell opportunities, facilitate renewals and expansions, and help customers discover new use cases for our client.
• Customer Advocacy: Work with Enterprise customers to become our client advocate – via speaking slots at customer events, case studies and webinars.
• Voice of the customer: Be the internal voice of your enterprise customers. Partner with Product to advocate for customer needs and help prioritize feedback-driven improvements.
• Customer Journey: Master our clients' customer journey and continuously seek ways to improve it.
• Product Knowledge: Develop a strong technical understanding of our client's platform and how it brings value to different user roles.

Customer Success Manager – SaaS

Software Engineer

• Build and optimize WordPress websites according to Figma design files
• Work closely with the Website Director and other Squad members
• Ensure high-quality and standards-compliant code
• Implement performance optimization techniques
• Proactively troubleshoot issues and collaborate with the Web Squad
• Engage with clients directly for feedback on deliverables
• Plan and execute complex development projects
• Provide ongoing website upkeep and support

WordPress Developer

Customer Support

• Assist in handling queries via chat and email
• Complete process analysis to improve the way the team works on tasks, alongside helping the team to identify and implement new processes
• Assist in completing individual team projects per quarter
• Have a direct impact on client issues and autonomously handle high-level questions
• Provide the best service to users and create an outstanding experience for all our clients and their employees

Senior Customer Support Specialist

• Oversee all communication channels in Zendesk (email, chat, Slack, SMS, WhatsApp)
• Own and maintain Zendesk reporting dashboards
• Report bugs or system issues in Slack
• Monitor squad tools to ensure EOD goals
• Conduct weekly or bi-weekly 1:1s with agents using 15Five
• Ensure proper use of escalation pathways and resolve complex escalated tickets
• Identify training needs and support the creation of new Knowledge Base articles

Customer Support Team Leader

Backend Engineer

• Troubleshoot issues related to HTML, JavaScript, CSS and SQL.
• Work with developers to resolve complex technical issues.
• Create and improve internal tools and processes to optimize the efficiency of the support team.
• Document and track customer interactions and technical issues in our client's CRM system.
• Handle and resolve complex customer support tickets, providing second-tier troubleshooting and escalation support.
• Collaborate with engineering, product, and customer success teams to ensure issues are resolved quickly and efficiently.
• Identify and escalate issues that require additional resources or attention.
• Provide feedback to our development team to help improve our client's products.
• Respond to customer inquiries and provide technical support via email, chat (Zoom) and Zendesk.

Tech Support Specialist – JavaScript, HTML, CSS

Graphics Designer

• Lead in the conceptual development, design/creation of campaign-ready assets for brands.
• Prototypes and concepts to both sell and bring to life creative campaigns x-channel and full funnel.
• Work with Creative and Production leadership to both build and route creative assets through our client's platform for campaigns across channels, including META, Snap, Pinterest, TikTok & Google.
• Be a channel expert; guiding, consulting and collaborating with clients – and their agencies + creative leadership – to design successful strategies that scale through our clients' technology.
• Learn and become our client's technology super-user; marrying Adobe Creative Suite and our client's platform tech to build digital advertising campaign assets across a global book of clients.
• Ability to master our client's platform’s creative features (Template Editor, Producer, AI Playground and more) and use them in daily creative work
• Provide product feedback on the usability of the creative functionalities in our client's platform
• Foster a culture of innovation, joy and experimentation.

Senior Graphic Designer

Sales Development Rep

• As SDR you will focus on outreach, prospecting, and lead qualification, connecting with and following up on as many leads as possible using email sequences, LinkedIn, and phone to book meetings and determine if the potential clients are a good fit for them.
• The SDR will systematically update and enrich their CRM system (HubSpot) and use tasks and automation to identify opportunities and determine when and how individual leads should be approached.
• Be a key team member of the sales team driving new business opportunities.
• Use a consultative sales approach to position and qualify sales opportunities along with the Account Executive team.
• Kickstart customer dialogues and engage with prospects via telephone, email, and LinkedIn to understand their needs and opportunities.
• Perform sales demos and close new business opportunities
• Develop and adjust the outbound communication strategy to identified persona types
• Update, enrich and monitor our CRM (HubSpot)
• Build new methods for attracting clients

Sales Development Representative

Art Director

• Lead in the conceptual development, pitch and design/creation of campaign-ready assets for brands
• Work with Creative and Production leadership to both build and route creative assets through the client's platform for campaigns across channels; including META, Snap, Pinterest, TikTok & Google
• Be a channel expert; guiding, consulting, and collaborating with clients – and their agencies + creative leadership – to design successful strategies that scale through our client's technology
• Provide clear direction and creative recommendations for clients to activate winning digital campaigns
• Learn and become a client’s platform technology super-user; marrying Adobe Creative Suite and their platform to build digital advertising campaign assets across a global book of clients
• Master the client platform’s creative features (Template Editor, Producer, AI Playground, and more) and use them in daily creative work
• Provide product feedback on the usability of the creative functionalities in the client's platform
• Be a creative champion with a deep understanding of media and distribution, using it to inform your concepts and creative output
• Foster a culture of innovation, joy, and experimentation.

Creative Technologist, Art Director

Procurement

• Process orders with suppliers, verifying product availability, pricing, and shipping details.
• Ensure all orders are processed within the specified timeframe.
• Communicate with clients professionally and efficiently to resolve order-related issues or discrepancies.
• Collaborate with Customer Support to address catalog-related inquiries and ensure the product catalog remains up to date.
• Respond to internal and external client inquiries regarding order status, shipping, and returns.
• Provide clear and timely updates to the Customer Support team on order exceptions or delays.
• Escalate complex client or supplier issues to the appropriate team.

Associate Procurement Analyst

Business Development Rep

• Execute multi-channel outreach campaigns (calls, email, social, etc.) to articulate Halo’s unique value proposition
• Engage prospects in consultative conversations to understand their pain points and marketing goals
• Address objections, educate on industry best practices, and position Halo as the solution
• Identify opportunities to upsell and cross-sell Halo’s advanced features
• Track all outreach activities, prospect responses, and onboarding progress using call tracking and CRM tools
• Maintain a healthy sales pipeline and move prospects toward conversion
• Refine sales messaging and optimize outreach strategies
• Research and identify relevant SMBs with a focus on food & beverage, local services, and retail
• Guide new clients through the onboarding process and set expectations
• Provide feedback to improve outreach processes and platform features