Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks.
Works with Project Managers to effectively deliver service requirements to customers.
Designs DWDM network per Network Architectures standards and future growth of our network and customer base.
Implements DWDM wave circuit designs for the core of the network as needed.
Creates Engineering Design Packages that are discernible by Operations personnel.
Provides timely updates to project managers and leadership for service deliverables and due dates.
Reviews capacity request for correctness and clarifies any design related items back to the responsible departments.
Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.
Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.
Opens, forecasts, and maintains a budget based off of the service commitments.
Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment.
Exercises interpersonal skills in working with all internal customers.
Performs other related duties or projects as assigned by management.
Requirements
Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.
Excellent verbal and written communication skills.
Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology.
Experience using Microsoft Office or Google programs and project management software.
Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations.
Familiarity with majority of the below products: Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia Salesforce, ServiceNow, Sitetracker equivalents Telecom inventory systems, Metasolv Microsoft Office and Google programs, specifically Visio, Excel or G equivalent.
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DWDM network designoptical systemssignal flow designROADM technologyEngineering Design Packagesbudget managementcapacity fulfillmentproject managementtechnical data verificationscope of work writing
Soft skills
interpersonal skillscommunication skillsproblem-solvingconflict resolutiontime managementorganizational skillsteam collaborationadaptabilityattention to detaillogical thinking