Zayo Group

Intern – Process Improvement

Zayo Group

internship

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $23 - $25 per hour

Job Level

Entry Level

About the role

  • Assist project managers with planning, organizing, and coordinating ongoing initiatives
  • Maintain project schedules, action logs, meeting notes, and progress dashboards
  • Track project milestones and risks; highlight issues or delays to leadership
  • Support cross-functional collaboration by ensuring clear communication and documentation
  • Document current-state workflows using tools such as Visio, Lucidchart, or Microsoft 365 applications
  • Conduct interviews with subject matter experts to capture operational steps, handoffs, and dependencies
  • Create standardized process documentation (SOPs, workflows, process maps, RACI charts)
  • Identify bottlenecks, redundancies, or gaps in processes through data review and observation
  • Analyze root causes and propose improvement opportunities for specific operational challenges
  • Support the design of future-state processes based on Lean, Six Sigma, or continuous improvement principles
  • Pilot new workflows or tools and provide feedback to project leads
  • Measure the outcomes of implemented improvements and track results over time
  • Work on assigned business problems and provide structured problem statements, hypotheses, and solution recommendations
  • Develop simple KPIs or progress indicators to track improvement success
  • Present findings to project teams and leadership in a clear, actionable format

Requirements

  • Currently pursuing or recently completed a degree in Business, Operations, Project Management, Engineering, Telecommunications, or a related field
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to analyze information, identify patterns, and think critically
  • Proficiency with Microsoft Excel, Word, PowerPoint; familiarity with Teams, SharePoint, or other collaboration tools
  • Experience with project management methodologies (Agile, Waterfall, or hybrid) preferred
  • Exposure to process improvement frameworks (Lean, Six Sigma, etc.) is a plus
  • Interest in telecommunications, technology, or operations
  • Ability to build dashboards or use basic data visualization tools
Benefits
  • Health insurance
  • Life insurance
  • Disability retirement plans
  • Paid time off
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess documentationdata analysisKPI developmentroot cause analysisworkflow designcontinuous improvementprocess mappingproblem solvingdata visualization
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationcritical thinkingcollaborationanalytical skillspresentation skillsinterpersonal skillsadaptability