ZAUBAR

Account Manager 6 AI Software Platform

ZAUBAR

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Maintain customer relationships – act as the direct point of contact for our clients: from onboarding and ongoing support to strategic development.
  • Manage projects – ensure customers successfully adopt and use our platform through training, demos and close collaboration.
  • Upselling & Cross-selling – identify additional opportunities, advise customers and position appropriate add-ons.
  • Measure success – analyze usage and outcomes, collect feedback and recommend optimizations.
  • Event presence – represent the company and support customers at conferences, workshops and industry events, while expanding networks.
  • Bridge to the team – work closely with Sales, Marketing and Product to bring customer needs and requirements into the company.
  • Strategic consulting – inspire customers on how to use AR and AI to tell new stories and enter new markets.

Requirements

  • Customer focus – you are empathetic, service-oriented and able to build trust and long-term relationships.
  • Strong communication – fluent in German and English, confident in presentations, skilled in negotiations and persuasive in workshops.
  • Experience – professional experience in Account Management, Customer Success or Sales, ideally in a SaaS or tech environment.
  • Storytelling ability – you can explain complex technologies clearly and compellingly.
  • Tech affinity – enthusiasm for AR/VR, AI and digital innovations; proficient with Microsoft Office and common CRM systems (e.g., HubSpot, Pipedrive, Salesforce).
  • Structure & drive – you organize yourself independently, never lose sight of the big picture and think solution-oriented.
Benefits
  • Direct impact – your work shapes our customers' success and our company growth.
  • Flat hierarchies – your ideas and initiatives are heard.
  • Team spirit – regular team events such as AR scavenger hunts, bike rides or parties.
  • Flexibility – results matter more than presence – work in the way that suits you best.
  • Berlin office – a creative workspace in the heart of the city, with unlimited coffee and tea.
  • State-of-the-art technology – work with cutting-edge AR and AI platforms.
  • Career opportunities – grow with us, develop professionally and take on greater responsibility in the medium term.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessSalesUpsellingCross-sellingProject ManagementStrategic ConsultingData AnalysisStorytellingSolution-oriented Thinking
Soft Skills
Customer FocusEmpathyService-orientedTrust BuildingStrong CommunicationPresentation SkillsNegotiation SkillsPersuasivenessOrganizational SkillsIndependence