Zappy

Account Manager

• Serve as the primary point of contact for 30–50+ active client accounts
• Manage day-to-day communication via email, phone, Slack, and messaging tools
• Build trust and maintain strong, professional client relationships
• Coordinate internally with delivery, marketing, and operations teams
• Track client needs, requests, and timelines to ensure smooth execution
• Lead client calls, check-ins, and ongoing support conversations
• Identify opportunities to expand or upsell accounts when appropriate
• Proactively resolve issues and prevent churn
• Maintain detailed documentation and updates in internal systems

Client Account Manager