Zapier

Senior Business Operations Associate

Zapier

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,000 - $178,400 per year

Job Level

Senior

About the role

  • You’ll partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects, surface actionable insights, and build systems that help Zapier move faster and operate more effectively.
  • You’ll also leverage AI and automation to test ideas and continuously improve how we work.
  • Lead or support high-impact, cross-functional initiatives from early problem framing through strategy, planning, and execution.
  • Use AI, data, and research to shape decisions. Build prototypes, generate insights, and frame recommendations that influence direction, investment, and prioritization.
  • Design and implement operating models within your project scope, including alignment rituals, ownership structures, and goal tracking to drive clarity and accountability.
  • Write high-quality communications, including executive summaries, strategy docs, and updates, that clarify priorities and accelerate decision-making.
  • Partner with leaders and teams to facilitate decisions, navigate trade-offs, and unblock execution across critical initiatives.
  • Improve how we work by evolving playbooks, streamlining collaboration models, and experimenting with new ways of driving effectiveness.

Requirements

  • 4+ years of experience in business operations, strategy, consulting, strategic finance, or a similar analytical role.
  • You think in terms of impact. You identify high-leverage opportunities, prioritize effectively, and sequence work to maximize outcomes. As conditions change, you adapt quickly, surface risks early, and keep stakeholders focused on what matters most.
  • You’re comfortable in ambiguity. You bring structure to open-ended problems, define clear approaches, and drive toward concrete outcomes without waiting for perfect clarity.
  • You have strong systems judgment. You connect dots across teams, get to root causes, and design durable solutions—not just one-off fixes.
  • You’re fluent with AI and automation. You use tools like Zapier, ChatGPT, Claude, Cursor, and others to explore ideas, analyze data, pressure-test thinking, and move faster.
  • You operate with ownership. You’re comfortable driving cross-functional work forward, influencing without authority, and making reasoned decisions with imperfect information.
  • You’re resourceful and action-oriented. You ask sharp questions, self-serve data, and translate insights into clear recommendations that drive action.
  • You communicate with purpose. Your writing and stakeholder communication are clear, concise, and tailored to your audience.
Benefits
  • Offers Equity
  • Offers Bonus
  • Multiple Ranges
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsstrategyconsultingstrategic financedata analysisprototypingoperating modelsdecision-makingrisk managementsystems judgment
Soft Skills
impact thinkingprioritizationadaptabilityproblem-solvinginfluence without authorityresourcefulnessaction-orientedclear communicationstakeholder managementcollaboration