Zapier

Readiness Program Manager

Zapier

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $116,600 - $175,000 per year

About the role

  • Support Readiness drives scalable, AI-driven systems and frameworks for product launches.
  • Ensure readiness, knowledge, and training operate cohesively for customer experience.
  • Own training framework and partner with Tech Leads for coordination and development.
  • Implement AI-driven frameworks for streamlined readiness access and tracking.
  • Gather insights from support teams and manage readiness initiatives based on feedback.
  • Collaborate with cross-functional teams for end-to-end product feature readiness.

Requirements

  • 5+ years of experience in Program Management, Enablement, or Knowledge/Change Management (ideally within a Support or Operations org).
  • Proven ability to manage complex, cross-functional initiatives with multiple stakeholders and dependencies.
  • Strong understanding of product readiness, enablement strategy, and knowledge management principles.
  • Experience designing and managing new hire training or onboarding frameworks.
  • Excellent communication and relationship-building skills — able to navigate ambiguity and drive alignment across diverse teams.
  • Ability to scale processes, frameworks, and generate resources using AI and automation.
  • Data-driven mindset: able to define, track, and interpret success metrics that demonstrate readiness impact.
  • Comfortable working autonomously in a remote, fast-paced environment.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Program ManagementKnowledge ManagementChange ManagementEnablement StrategyTraining Framework DesignOnboarding Framework ManagementAI-driven SystemsAutomationData AnalysisSuccess Metrics Tracking
Soft skills
CommunicationRelationship BuildingCross-functional CollaborationNavigating AmbiguityDriving AlignmentAutonomyAdaptabilityProblem SolvingStakeholder ManagementOrganizational Skills