ZALORA Group

Senior Analyst – Cash Management, Ops

ZALORA Group

full-time

Posted on:

Location Type: Hybrid

Location: Jakarta • Indonesia

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Job Level

Senior

Tech Stack

SQL

About the role

  • Conduct deep analysis of payment flows across various providers, methods, and markets to identify bottlenecks and inefficiencies.
  • Manage and optimize payment routing and fallback scenarios based on performance and risk analysis.
  • Collaborate with and monitor service providers, Payment Service Providers (PSPs), and acquirers to ensure service level agreements are met.
  • Monitor fraud patterns and unusual payment behaviors, implementing preventive measures and controls.
  • Create and maintain reporting dashboards on key payment metrics, approval rates (AR), and operational KPIs, using data to drive decisions.
  • Identify opportunities to enhance payment processes and improve operational efficiency and performance.
  • Work closely with internal product, engineering, and other teams to build new payment processes and resolve issues.
  • Foster an awareness of operational risks and ensure risk control measures are in place for payment activities.
  • Liaise with internal and external stakeholders on payment-related inquiries, requests, and transaction issues.

Requirements

  • Bachelor’s degree in Business, Finance, Operations, or related field; advanced degree a plus.
  • 5+ years in payments operations or financial services operations; experience with multi-rail processing preferred.
  • Strong understanding of settlement, reconciliation, chargebacks/disputes, and exception management
  • Proficiency with SAP systems, core banking, reconciliation tools; comfort with BI/SQL is advantageous.
  • Excellent stakeholder management, problem-solving, and communication skills; track record of process improvement.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payment analysispayment routingrisk analysisfraud detectionreporting dashboardsoperational KPIssettlementreconciliationchargebacksexception management
Soft skills
stakeholder managementproblem-solvingcommunicationprocess improvement
Certifications
Bachelor’s degreeadvanced degree