Zalaris

SAP HCM Consultant – UK & Irish Payroll

Zalaris

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Provide expert support for SAP HCM UK and Ireland Payroll, resolving tickets and ensuring smooth payroll operations
  • Manage day-to-day support across SAP HCM modules including Payroll, PA, OM, TM.
  • Investigate and resolve incidents and service requests within SLA timelines
  • Deliver clear documentation, root-cause analysis and practical solutions
  • Support minor enhancements and change requests with precision
  • Monitor system performance and escalate complex issues when needed
  • Collaborate with internal teams and clients to ensure seamless AMS delivery
  • Ensure compliance with legal and internal standards in all support activities
  • Share knowledge and mentor junior consultants to strengthen team capability
  • Contribute to service improvement initiatives and incident reviews

Requirements

  • At least 5 years of hands-on experience with SAP HCM UK and Ireland Payroll, including configuration, testing and support
  • Strong understanding of operational payroll and HR processes, including UK and Ireland payroll legislation
  • Proven experience in client support environments, managing high ticket volumes and meeting SLA targets
  • Ability to work independently, guide others and improve service delivery processes
  • Experience managing client relationships and communicating effectively with stakeholders
  • Confidence in identifying issues, proposing solutions and escalating appropriately
  • Collaborative mindset with the ability to work across teams, partners and vendors
  • Excellent communication skills in English, both written and verbal
  • Commercial awareness and commitment to delivering within client expectations
  • Experience with SuccessFactors is a plus, but not essential
Benefits
  • Work from home with flexible arrangements
  • Be part of a knowledgeable and supportive European team
  • Make a real impact in payroll operations for leading clients
  • Grow your expertise in a stable, collaborative environment
  • Customer and Employee Referral schemes
  • Occupational sick pay (8 weeks)
  • Occupational maternity leave package (12 weeks)
  • Life assurance (3x basic salary)
  • Employer pensions contributions of 5%
  • Bonus scheme with accelerators
  • Private Medical Insurance (with option to add dependents)
  • Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
  • Financial rewards for long service and achievements
  • Free eye tests
  • Monthly ZALOTTO! (£100 cash prize draw)
  • Work-life balance and flexibility ethos
  • Strong leadership with an open-door policy
  • Non-hierarchical approach to people management
  • Company social and team bonding events
  • Annual Leave Purchase scheme
  • Additional leave for Long Service (+1d holiday from start of 5th year of service)
  • Sabbatical
  • Corporate branded merchandise
  • Employee recognition program
  • Zalaris mentorship program
  • Mental health support
  • Employee Assistance Programme (“Zealth”)
  • Paid time off for community volunteering ("The Good Zeed")
  • Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP HCMPayrollConfigurationTestingIncident ManagementService RequestsRoot-Cause AnalysisService ImprovementChange RequestsUK and Ireland Payroll Legislation
Soft Skills
Client SupportCommunicationCollaborationProblem SolvingMentoringIndependenceGuidanceCommercial AwarenessStakeholder ManagementService Delivery Improvement