Zalaris

Manager

• Act as the primary point of contact for clients, ensuring an exceptional customer experience and high-quality service delivery.
• Ensure services are delivered in accordance with contractual SLAs by monitoring, reporting and analysing KPIs related to service excellence and customer satisfaction.
• Own service-related finances for your clients, including budgeting, forecasting and cost tracking.
• Efficiently manage change-request implementation processes by coordinating testing, deployments and system enhancements within the payroll platform.
• Ensure compliance with Zalaris’ internal policies, standards and regulatory requirements.
• Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams and identify additional opportunities for cost optimisation.
• Promote close collaboration with other Zalaris functions and locations to support integrated service delivery.

Service Delivery Manager

• Configure and customize the SAP SuccessFactors Employee Central module in both implementation and post‑go‑live environments
• Support and maintain live Employee Central environments, including troubleshooting configuration issues, resolving incidents, and performing root‑cause analysis
• Analyze business requirements, define problem statements, evaluate solution options, and provide recommendations aligned with SAP best practices
• Develop, execute, and support testing activities, including unit testing, UAT support, regression testing, and release validation
• Monitor compliance with global templates and blueprints
• Provide end‑user and HR support, including documentation management
• Cooperate closely with other SuccessFactors consultants
• Communicate proactively with various functional teams throughout the organization

Mid/Senior SAP SuccessFactors Employee Central Consultant

Payroll

• Responsibility for a defined client portfolio
• Maintain master and transaction data from onboarding to termination of employment
• Ensure and carry out timely, high-quality payroll processing
• Provide competent advice to clients on tax and social insurance matters
• Communicate with social insurance institutions, offices and authorities
• Prepare all necessary information for audits

Senior Payroll Specialist

Consultant

• Ensure effective direct collaboration with multinational clients to understand their needs and provide accurate and timely support.
• Identify root causes of reported issues and defects to ensure high‑quality resolutions.
• Maintain and configure of SAP SuccessFactors Employee Central module.
• Develop and executing tests.
• Conduct end-user training and create documentation.
• Cooperate closely with other SuccessFactors consultants.
• Communicate with various functional teams throughout the organization.

Junior SuccessFactors Employee Central Consultant

• Provide expert support for SAP HCM UK and Ireland Payroll, resolving tickets and ensuring smooth payroll operations
• Manage day-to-day support across SAP HCM modules including Payroll, PA, OM, TM.
• Investigate and resolve incidents and service requests within SLA timelines
• Deliver clear documentation, root-cause analysis and practical solutions
• Support minor enhancements and change requests with precision
• Monitor system performance and escalate complex issues when needed
• Collaborate with internal teams and clients to ensure seamless AMS delivery
• Ensure compliance with legal and internal standards in all support activities
• Share knowledge and mentor junior consultants to strengthen team capability
• Contribute to service improvement initiatives and incident reviews

SAP HCM Consultant – UK & Irish Payroll

• Take full ownership of implementing SAP SuccessFactors Onboarding, including integration with Employee Central and Recruiting
• Lead client workshops and direct implementation efforts, including ongoing coordination and communication between clients and project teams
• Ensure on-time, on-budget project delivery including quality assurance
• Work closely with project management to develop project plans, schedules, and effort estimates
• Identify risks and issues early and develop appropriate mitigation approaches
• Oversee test management
• Actively contribute to presales activities (e.g., RFP responses, proposal documents, solution designs)

Senior Consultant, SuccessFactors Onboarding, German-speaking

• Lead discovery, fit–gap, and solution design for US payroll processes (hire-to-retire, off‑cycle, reversals/voids, retro, bonus/stock processing).
• Own payroll configuration (earnings, deductions, garnishments, tax, benefits, GL posting, pay calendars, pay groups, rules).
• Oversee multi‑state and local taxation , reciprocity, SUI/SUTA setup, and mobility/remote worker scenarios.
• Drive year-end activities (W‑2/W‑2c, 1095‑C in coordination with benefits/ACA, year-end limits, rates, and reconciliations).
• Ensure adherence to FLSA , FICA, FUTA, SUI/SUTA, state/local tax regulations, wage‑and‑hour, PTO payout rules, garnishment priorities, and union/CBAs where applicable.
• Implement/maintain SOX controls , segregation of duties, and audit documentation.
• Maintain statutory updates (tax changes, rate tables, BSI/Vertex/Alteryx tax engines if applicable).
• Define and validate interfaces with HRIS, Time & Attendance , Finance/GL, and third parties (benefits, tax filing, garnishment vendors).
• Manage inbound/outbound integrations and reconciliation (e.g., SF EC ↔ SAP ECP via PECI/BIB , IDocs , Workday/Oracle connectors, ADP file formats).
• Ensure data quality, balancing, and payroll‑to‑GL reconciliation.
• Provide L2/L3 support, triage defects, root cause analysis, and implement permanent fixes.
• Execute UAT , parallel runs, cutover planning, and hypercare for new rollouts or enhancements.
• Create and maintain SOPs , runbooks, configuration workbooks, and training materials.

Senior SAP HCM Consultant

Accountant

• Collect revenue by managing delinquent accounts
• Prepare financial reports by analyzing account information
• Create and process customer invoices in SAP
• Handle billing adjustments and disputes
• Support month-end closing activities related to invoicing