Key Account Manager
Zalaris
full-time
Posted on:
Location Type: Office
Location: Solna • Sweden
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Tech Stack
About the role
- Manage key customer relationships and ensure satisfaction throughout the contract lifecycle
- Lead renewals, upsell, cross-sale, and expansion opportunities
- Facilitate regular governance and operational meetings to ensure alignment and execution
- Act as the main point of contact for your customers, providing guidance and support
- Identify issues, improvement areas, and business opportunities that deliver measurable customer value
- Develop opportunities and maintain an active, healthy commercial pipeline
- Champion customer needs internally and coordinate across the matrix organization to drive outcomes
Requirements
- Experience as a key account manager in complex or international environments
- Strong commercial mindset with proven success in upsell, renewals, and account development
- Fluent in English and the Nordic language of your primary market
- Understanding of HRM services such as Payroll, Time & Attendance, Workforce Management, Travel & Expense, or HCM platforms (Workday, SuccessFactors, Oracle)
- Experience with Managed Services or Outsourcing (multi-country experience is a plus)
- Ability to communicate confidently with senior HR stakeholders
- Strong analytical and advisory abilities — able to structure issues and build customer-focused recommendations
- Excellent communication and facilitation skills
- Proactive, solution-oriented attitude with ownership for customer success
- Bonus: Experience from management consulting and proficiency in PowerPoint, Excel, CRM systems, Power BI, or AI tools
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementupsellrenewalsaccount developmentHRM servicesPayrollTime & AttendanceWorkforce ManagementTravel & ExpenseHCM platforms
Soft skills
customer relationship managementcommunicationanalytical abilitiesadvisory abilitiesfacilitation skillsproactive attitudesolution-orientedownershipstakeholder engagementalignment