Zaelab

Digital Consulting Architect, CPQ

Zaelab

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

CloudERPJavaScriptServiceNowSOAP

About the role

  • Serve as the primary technical authority for CPQ and Quote-to-Cash initiatives, representing Zaelab in client-facing architectural discussions, solution reviews, and technical decision-making.
  • Act as a subject matter expert in Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, contracts, and downstream order fulfillment.
  • Lead architecture and functional design of custom product configurators, including technologies such as Logik.ai (ServiceNow).
  • Translate complex revenue models into scalable CPQ architectures aligned with platform best practices.
  • Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems.
  • Collaborate with clients and internal teams to create prototypes and proofs of concept to validate requirements and solution approaches.
  • Conduct business and technical discovery, assessing current-state revenue systems and defining future-state CPQ roadmaps.
  • Lead business process mapping sessions and produce functional and architectural documentation.
  • Perform gap analysis and identify opportunities to optimize business processes through CPQ and commerce capabilities.
  • Maintain a hands-on approach to solution delivery, contributing to configuration, development, and technical problem-solving alongside the team.
  • Partner closely with developers to ensure designs are implemented accurately and efficiently.
  • Troubleshoot complex functional and technical issues, identifying root causes and driving resolution.
  • Mentor consultants, developers, and analysts on CPQ architecture patterns, platform capabilities, and delivery best practices.
  • Coach teams on balancing functional requirements with technical feasibility and long-term maintainability.
  • Set quality standards for CPQ design, documentation, and delivery execution.
  • Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients.
  • Build trusted relationships with client sponsors and stakeholders, guiding strategic decision-making.
  • Clearly articulate CPQ solution value to technical and non-technical audiences.
  • Contribute to Zaelab accelerators, templates, and repeatable CPQ implementation patterns.
  • Stay current with CPQ, commerce, and platform trends, sharing insights internally and externally.
  • Participate in internal enablement, client workshops, and industry/community forums.

Requirements

  • 8+ years of experience in enterprise consulting or solution architecture, including complex platform implementations and integrations.
  • At least 3+ years focused specifically on CPQ, Quote-to-Cash, B2B Commerce or complex product configurations.
  • Proven experience designing and delivering custom CPQ or product configurator solutions.
  • Experience integrating CPQ with CRM, ERP, commerce platforms, and middleware.
  • Hands-on experience with modern web and integration technologies (JavaScript, REST/SOAP, APIs).
  • Experience in digital commerce, service modernization, or customer experience transformation is a strong plus.
  • Background in Manufacturing and B2B is nice to have.
  • Demonstrated ability to engage and influence senior stakeholders, translating complex requirements into actionable architectural plans.
  • Proven experience designing or implementing AI-driven workflows or leveraging AI insights to improve service operations.
  • - Required Certifications (or obtained within designated timelines):
  • - Certified System Administrator (within 60 days)
  • - Certified Application Developer (within 90 days)
  • - Certified Implementation Specialist – Sales & Order Management (SOM)
  • - Certified Implementation Specialist – Customer Service Management (CSM)
  • - Certified Implementation Specialist – Field Service Management (FSM)
  • - ServiceNow CPQ / Product Configuration (Logik.ai) Certification (or equivalent CPQ certification)
  • - Certified Technical Architect (within first year)
  • - Equivalent Certifications:
  • - Salesforce CPQ Specialist
  • - Salesforce Revenue Cloud Consultant
  • - Salesforce Architect
  • - Salesforce Service Cloud Consultant
  • - Salesforce Field Service Lightning
Benefits
  • Unlimited Vacation/PTO
  • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
  • Fully remote and distributed teams
  • Paid Parental Leave
  • Ongoing training and education opportunities
  • 0% Bureaucracy Culture - Focus is on responsibilities, not title

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CPQQuote-to-Cashproduct modelingpricing strategiesdiscountingJavaScriptRESTSOAPAPIscustom product configurators
Soft skills
technical authoritymentoringstakeholder engagementproblem-solvingcommunicationcollaborationbusiness process mappinggap analysisinfluencingdocumentation
Certifications
Certified System AdministratorCertified Application DeveloperCertified Implementation Specialist – Sales & Order ManagementCertified Implementation Specialist – Customer Service ManagementCertified Implementation Specialist – Field Service ManagementServiceNow CPQ / Product Configuration CertificationCertified Technical ArchitectSalesforce CPQ SpecialistSalesforce Revenue Cloud ConsultantSalesforce Architect