Zadara

Account Manager

• Achieve quarterly quotas by expanding existing partners.
• Build and maintain strong relationships with key partners and customers, serving as their primary point of contact for all their business needs.
• Manage existing customer accounts by ensuring that customers remain satisfied with company products and keep them well-informed of new products and services.
• Manage customer contracts, ensuring compliance and contractual obligations in a timely fashion.
• Develop and execute strategic account plans to drive customer satisfaction, retention, and growth.
• Understand customer / partner objectives and goals, and proactively identify opportunities to enhance their business through our products and services.
• Conduct regular business reviews with clients to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross-selling.
• Achieve quarterly quotes via direct prospecting to win new logos.
• Develop and deliver professional sales proposals to potential customers/partners.
• Collaborate with internal teams, such as Marketing, Alliances, and Solution Architects.
• Monitor market trends and competitor activities to identify potential threats or opportunities and develop strategies to flank the competition.
• Stay up to date with industry news, developments, and best practices to continually enhance your knowledge and expertise.
• Utilize Salesforce to contact prospects and customers, track ongoing activity and report weekly status to the management team.
• Utilize Zoominfo and other tools to prospect and develop sales campaigns with our Business Development and Marketing team to generate leads.

Senior Regional Account Manager

Support Engineer

• Customer Experience
• Build and maintain strong relationships with customers.
• Ensure a customer-first approach in all interactions and maintain high satisfaction levels.
• Provide quality technical guidance and training.
• Customer Support & Troubleshooting
• Troubleshoot, design and deploy advanced L2 and L3 Networks.
• Service, analysis and resolution of tasks and support tickets
• Prioritize and manage several open tasks at one time.
• Respond to tickets with urgency and clarity, according to SLAs.
• Provide high-level technical support, following tickets through to resolution.
• Escalate tickets to the next level providing clear incident details.
• Participate in Active On-Call rotational schedule, average one weekend per month, to support high-priority escalations and ensure continuous service availability.
• In addition to Active On-Call, the flexibility to support occasional critical incidents that may occur on a weekend or holiday.
• Configure servers, networking equipment, and cloud resources as needed.
• Process & Collaboration
• Work closely with management and senior members of different departments and third-party vendors to identify recurring problems and contribute to long-term solutions.
• Actively contribute to the Support knowledge base by creating clear, comprehensive training materials and documentation for internal and external use.
• Document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base.
• Contribute to continuous improvement efforts in support delivery processes and tooling.
• Other responsibilities as assigned.

Senior Regional Account Manager

Senior Cloud Support Engineer