Zadara

Solutions Engineer

• Engage with customers, partners, and MSPs to understand their business needs and technical requirements, and then translate them into scalable cloud solutions.
• Design, document, build, and present cloud architectures that align with industry best practices and customer objectives.
• Serve as the technical lead for customer engagements, supporting sales teams with solution positioning, proofs of concept (PoCs), and product demonstrations.
• Partner with engineering and product teams to develop innovative solutions that address customer pain points.
• Educate and evangelize Zadara services to Partners, MSPs, and End Users with the Sales Team at events, shows, training, and or webinars (and various other marketing functions).
• Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, and providing ongoing technical advisory.
• Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments.
• Gather customer feedback to influence product enhancements and service improvements.
• Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.
• Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.
• Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.
• Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.
• Act as a conduit and liaison between customers, support service, engineering, product management, and company management teams.
• Partner with Account teams, Business Development Managers, and Service teams to accelerate customer adoption and revenue goals.
• Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies.
• Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns.
• Assist in onboarding and mentoring of members of the Solution Architecture team.
• Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.

Senior Solution Architect