Zūm

School Operations Manager

Zūm

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $75,000 - $95,000 per year

About the role

  • As a School Operations Manager you will be responsible for managing the day-to-day relationship and serve as the main point of contact between schools/districts and Zum.
  • Ensuring student data and campus schedules are accurate and up to date.
  • On-boarding and maintaining school accounts, this includes monitoring and reporting KPIs weekly and quarterly
  • Coordinate the flow of information between the Sales, Supply, Engineering, and Customer Success team. You will be Zum's source of truth for your accounts.
  • Manage Salesforce case queue to ensure any escalation and key requests that cannot be handled by our support staff is completed in a timely manner.
  • Continue to identify areas of improvements, be that processes, safety protocols, dashboard/technology features, and big-picture operational planning for expansion.

Requirements

  • B2B Account Management and / or Customer Success experience required
  • Google Suite, Excel and Sheets proficiency required
  • Prior experience at managing / migrating large sets of data required
  • Excellent organizational and communication skills required
  • Prior experience managing multi-million dollar account preferred
  • 2-3 years working in a startup environment preferred
  • Experience with Salesforce, Zendesk, or related ticketing systems preferred
  • Ability to create reports and presentations from scratch preferred
  • Comfortable working with incomplete data or uncertainties
  • Ability to prioritize multiple tasks and pivot to a task on a moment's notice (we deal with student's safety, not holiday packets, our incidents need urgent attention)
  • Demonstrated ability to work within a team, willing to do work beyond the scope above to get the job done, learn about the industry, and provide exceptional service to our schools, parents, and most importantly students
  • Availability to travel and stay in California for a three-week training
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Holidays
  • Wellness
  • Vacation
  • more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Account ManagementCustomer SuccessData ManagementReport CreationPresentation CreationKPI MonitoringSalesforceZendeskGoogle SuiteExcel
Soft Skills
Organizational SkillsCommunication SkillsTeamworkAdaptabilityProblem SolvingPrioritizationAttention to DetailWillingness to LearnCustomer ServiceTime Management