Zócalo Health

Product Manager

• Own the Care Operations product roadmap end-to-end, including problem identification, prioritization, and delivery
• Own product direction for outreach, intake, authorization, scheduling, and care team tooling
• Define and drive your own roadmap, grounded in real care team needs and aligned with company priorities, rather than executing against a pre-defined backlog
• Partner day-to-day with Engineering, external development partners, and Design to ship, iterate, and improve workflows
• Establish direct feedback loops with care teams, including CHWs, Operations, and Clinical staff
• Define requirements, acceptance criteria, and success metrics for shipped features
• Ensure new tools are adopted, usable, and meaningfully improve how care teams work
• Own stewardship of existing care operations systems, ensuring they are reliable, usable, and not creating unnecessary operational or financial drag
• Partner with Operations, Clinical, and Finance to determine when to improve, tolerate, or sunset existing tools based on real usage and impact
• Own system transition and sunset sequencing for legacy tools within the Care Operations domain, including defining readiness gates and cutover plans

Senior Product Manager, Care Operations

Network Engineer

• Own end-to-end provider credentialing and enrollment across Medicaid, Medicare, Medicare Advantage, and D-SNP payers, including maintenance of CAQH and payer systems, tracking of statuses, renewals, and effective dates to ensure uninterrupted network participation.
• Act as the primary internal coordinator for credentialing across providers, payers, and cross-functional teams, resolving issues and driving timely completion.
• Lead credentialing readiness for new payer launches, expansions, and ongoing payer requirements, ensuring standards and timelines are met to accelerate time-to-revenue and maintain payer trust.
• Partner with Implementation and Operations to confirm credentialing completion prior to handoffs and go-lives.
• Ensure credentialing policies and documentation meet payer and regulatory requirements (e.g., CMS, NCQA, state Medicaid agencies, and payer-specific standards).
• Maintain audit-ready credentialing files and documentation to support payer reviews, compliance checks, and Medicare Advantage/D-SNP oversight.
• Monitor and track clinician licenses, board certifications, and required documentation (as applicable), including renewal workflows and proactive outreach.
• Manage credentialing / eligibility requirements for community-based roles relevant to Medicaid and CalAIM delivery (e.g., CHWs), including certification pathways and ongoing compliance tracking.
• Build and maintain systems that track workforce readiness requirements such as certification status, training completion, supervision needs, and continuing education requirements where applicable.
• Build and continuously improve credentialing infrastructure, including: SOPs and policies/procedures, standardized forms and credentialing packets, onboarding checklists and job aids, tracking systems and dashboards (credentialing status, payer readiness, expirables).
• Identify bottlenecks and implement process improvements to reduce credentialing cycle times and improve readiness accuracy.
• Operate as a trusted cross-functional partner to Payer Partnerships, Implementation, Operations, and Clinical leaders.
• Communicate clearly and proactively when credentialing risks threaten timelines, launches, or payer requirements.
• Create clarity and accountability around credentialing ownership, timelines, and required inputs.

Senior Product Manager, Care Operations

Manager, Credentialing and Network Specialist