Senior Product Manager, Care Operations
Zócalo Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 per year
Job Level
About the role
- Own the Care Operations product roadmap end-to-end, including problem identification, prioritization, and delivery
- Own product direction for outreach, intake, authorization, scheduling, and care team tooling
- Define and drive your own roadmap, grounded in real care team needs and aligned with company priorities, rather than executing against a pre-defined backlog
- Partner day-to-day with Engineering, external development partners, and Design to ship, iterate, and improve workflows
- Establish direct feedback loops with care teams, including CHWs, Operations, and Clinical staff
- Define requirements, acceptance criteria, and success metrics for shipped features
- Ensure new tools are adopted, usable, and meaningfully improve how care teams work
- Own stewardship of existing care operations systems, ensuring they are reliable, usable, and not creating unnecessary operational or financial drag
- Partner with Operations, Clinical, and Finance to determine when to improve, tolerate, or sunset existing tools based on real usage and impact
- Own system transition and sunset sequencing for legacy tools within the Care Operations domain, including defining readiness gates and cutover plans
Requirements
- 5+ years of product management experience or equivalent experience owning complex operational systems
- Experience working on healthcare operations, care coordination, or EHR-adjacent products
- Experience managing system transitions, migrations, or vendor sunsets
- Comfort balancing stewardship of existing systems with forward-looking product development
- Strong ability to operate in ambiguous, early-stage environments
- Demonstrated ownership of outcomes, not just delivery of requirements
- Experience partnering closely with Engineering, Design, and Operations teams
- Excellent communication and stakeholder management skills
- Comfort using AI-enabled tooling to accelerate product development and operational workflows.
- Experience with care delivery workflows, value-based care, or Medicaid populations (preferred)
- Familiarity with Athena or similar EHR systems (preferred)
- Experience working with external development partners or vendors (preferred)
- Background in workflow-heavy or operationally complex domains (preferred)
- Experience operating across multiple product teams, maintaining consistency and standards while teams execute independently (preferred)
Benefits
- Competitive salary
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Flexible PTO policy - take the time you need to recharge
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementhealthcare operationscare coordinationEHR systemssystem transitionsmigrationsvendor sunsetsAI-enabled toolingworkflow managementvalue-based care
Soft Skills
communicationstakeholder managementownership of outcomesoperating in ambiguitycollaborationproblem identificationprioritizationfeedback loop establishmentadaptabilitystrategic thinking