Director, Community Health Worker Workforce
Zócalo Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $160,000 - $165,000 per year
Job Level
About the role
- Define and maintain CHW capacity model (panel sizes, time per visit, workload assumptions)
- Align capacity model to plan requirements and operational demand
- Forecast staffing needs based on growth, plan mix, and utilization
- Continuously refine assumptions based on real-world performance
- Assign CHWs to geographies based on demand and coverage needs
- Ensure CHWs remain locally aligned to support in-person care requirements
- Manage distribution of CHWs across plan demand within geographies
- Rebalance workloads within geographies to address capacity issues
- Define hiring targets by geography and demand
- Partner with Talent Acquisition to meet hiring timelines
- Identify and escalate staffing gaps proactively
- Ensure workforce scales appropriately with growth
- Own onboarding and ongoing training for CHWs in partnership with L&D
- Translate workflow requirements from Payor Operations into training programs
- Ensure CHWs are able to execute workflows consistently across geographies
- Reinforce role expectations and performance standards
- Partner with L&D (LMS) to create and track training
- Ensure completion of required training programs across the CHW workforce
- Monitor training effectiveness and identify capability gaps
- Continuously improve training programs based on execution feedback
- Enforce capacity rules (geography alignment, workload thresholds)
- Identify capacity risks and proactively address them
- Escalate when capacity constraints impact execution
- Ensure capacity decisions are deliberate and not reactive
Requirements
- 7–10+ years of experience in workforce management, operations, or care delivery
- Demonstrated experience building and managing capacity models or staffing models in a service-based organization
- Experience managing distributed, field-based, or frontline teams
- Experience designing and implementing training programs or workforce development initiatives
- Strong analytical skills, including forecasting, workload modeling, and resource allocation
- Experience operating in environments with variable demand and operational complexity
- Ability to translate operational requirements into clear workforce expectations and training programs.
Benefits
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Flexible PTO policy - take the time you need to recharge
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
capacity modelstaffing modelworkload modelingforecastingresource allocationtraining program designworkforce developmentoperational demand analysisgeography alignmentperformance standards
Soft Skills
analytical skillscommunicationcollaborationproblem-solvingleadershiporganizational skillsproactive identificationtraining effectiveness monitoringadaptabilityfeedback incorporation