Zócalo Health

Senior Director, CalAim Programs

Zócalo Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $170,000 - $180,000 per year

Job Level

Senior

About the role

  • Own day-to-day execution of ECM, CS, and CHW programs across all geographies
  • Ensure visits, engagement, and care delivery activities are completed consistently
  • Monitor operational KPIs (visit completion, time to first visit, engagement rates)
  • Identify and resolve breakdowns in execution across teams
  • Directly manage CHW Team Managers and Senior Manager of Community Supports
  • Set clear expectations for performance, productivity, and team management
  • Hold managers accountable for outcomes, coaching, and corrective action
  • Ensure consistent management practices across geographies
  • Ensure workflows defined by Payor Operations are executed consistently across all teams
  • Identify where workflows are not being followed and drive correction
  • Provide structured feedback to Payor Operations on workflow gaps or execution challenges
  • Partner on refinement of workflows without owning design
  • Make tradeoff decisions across execution, capacity constraints, and workflow requirements
  • Escalate issues to Payor Operations, CHW Workforce, or Clinical Operations based on root cause
  • Coordinate with other functions to ensure alignment without overlapping ownership
  • Identify system-level issues impacting care delivery (staffing gaps, workflow gaps, quality issues)
  • Assign clear ownership based on root cause and track resolution
  • Escalate unresolved issues to COO or cross-functional leadership when needed

Requirements

  • Direct experience operating CalAIM programs (ECM and/or Community Supports) in California
  • 10–12+ years of experience in healthcare operations with a focus on care delivery or population health
  • 5+ years managing managers or multi-layered teams in a distributed or field-based environment
  • Demonstrated ownership of end-to-end program execution, including performance management and operational outcomes
  • Experience driving consistent execution across multiple geographies or regions
  • Strong familiarity with Medicaid populations, documentation requirements, and care coordination workflows
  • Proven ability to manage high variability environments (multiple plans, changing requirements, operational complexity)
  • Track record of making real-time operational decisions under competing constraints
Benefits
  • Equity compensation package
  • Comprehensive benefits including medical, dental, and vision
  • 401k
  • Flexible PTO policy - take the time you need to recharge
  • $1,000 home office stipend
  • We provide the equipment needed for this role.
  • Opportunity for rapid career progression with plenty of room for personal growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare operationsprogram executionperformance managementoperational outcomescare deliverypopulation healthcare coordination workflowsKPI monitoringworkflow management
Soft Skills
team managementcoachingaccountabilityproblem-solvingcommunicationdecision-makingcollaborationfeedback provisionadaptability