Director of Implementation – Technical Account Management
Yuno
full-time
Posted on:
Location Type: Remote
Location: Spain
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Job Level
About the role
- Leading discussions with senior leadership on technical and product strategy.
- Developing close relationships with customers and understanding their business operations, needs, and technical challenges.
- Working closely with developers and senior engineers to provide strategic technical guidance.
- Monitoring the progress of product integration with the customer's systems to ensure successful ramp-up and integration.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, customer success, implementations, or a similar role in a technology-focused company.
- Based in Europe, with the ability and willingness to work across multiple time zones to support global clients.
- Strong leadership skills and experience managing cross-functional teams.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with technical and non-technical stakeholders.
- Basic coding skills and a solid understanding of software development processes.
- Proven ability to manage customer relationships and provide strategic technical guidance.
- Experience in risk management and making critical business decisions.
- Proficiency in English is required; Spanish and Portuguese are a plus.
Benefits
- Health benefits
- Work from anywhere in Europe
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
coding skillssoftware development processes
Soft Skills
leadership skillscommunication skillscustomer relationship managementstrategic technical guidancerisk managementdecision making
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Technology