QA Engineer

• Lead and mentor the global QA team (manual, automation), fostering growth, collaboration, and best practices.
• Define and implement QA strategies, standards, and processes across the organization.
• Design, maintain, and evolve testing frameworks, ensuring full integration with CI/CD pipelines.
• Collaborate with Engineering, Product, and DevOps teams to ensure quality across the full development lifecycle.
• Monitor and report quality metrics, ensuring transparency and continuous improvement.
• Drive test automation initiatives to increase efficiency, reliability, and scalability of test coverage.
• Manage test planning, execution, and reporting for various release cycles (regression, integration, performance, security).
• Ensure proper documentation of test plans, cases, defects, and incidents.
• Identify risks proactively, escalate critical issues, and provide solutions that balance speed and quality.
• Promote a culture of excellence, accountability, and continuous improvement in QA practices.
• Communicate technical matters in a clear and understandable way to both technical and non-technical stakeholders.
• Log and categorize all client interactions and incidents accurately, contributing to an organized and searchable knowledge base.
• Collaborate closely with Product, Engineering, and Implementation teams to resolve escalated issues and share insights for process improvements.
• Suggest enhancements to monitoring workflows, operational processes, and client communication strategies.
• Participate in on-call duties, incident reports, and post-mortem analysis to drive continuous improvement.
• Ensure key performance metrics (SLAs, CSAT, Time to Solve) are consistently met and support queues are well-managed.

QA Manager

Lead QA Engineer – Manual and API Testing

Quality Assurance Specialist – Customer Success

QA Tester

QA Solutions Architect

QA Engineering Analyst