Yuno

QA Manager

Yuno

full-time

Posted on:

Origin:  • 🇨🇴 Colombia

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Job Level

SeniorLead

Tech Stack

CypressJavaJavaScriptJenkinsJMeterPythonSelenium

About the role

  • Lead and mentor the global QA team (manual, automation), fostering growth, collaboration, and best practices.
  • Define and implement QA strategies, standards, and processes across the organization.
  • Design, maintain, and evolve testing frameworks, ensuring full integration with CI/CD pipelines.
  • Collaborate with Engineering, Product, and DevOps teams to ensure quality across the full development lifecycle.
  • Monitor and report quality metrics, ensuring transparency and continuous improvement.
  • Drive test automation initiatives to increase efficiency, reliability, and scalability of test coverage.
  • Manage test planning, execution, and reporting for various release cycles (regression, integration, performance, security).
  • Ensure proper documentation of test plans, cases, defects, and incidents.
  • Identify risks proactively, escalate critical issues, and provide solutions that balance speed and quality.
  • Promote a culture of excellence, accountability, and continuous improvement in QA practices.
  • Communicate technical matters in a clear and understandable way to both technical and non-technical stakeholders.
  • Log and categorize all client interactions and incidents accurately, contributing to an organized and searchable knowledge base.
  • Collaborate closely with Product, Engineering, and Implementation teams to resolve escalated issues and share insights for process improvements.
  • Suggest enhancements to monitoring workflows, operational processes, and client communication strategies.
  • Participate in on-call duties, incident reports, and post-mortem analysis to drive continuous improvement.
  • Ensure key performance metrics (SLAs, CSAT, Time to Solve) are consistently met and support queues are well-managed.

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 8+ years of experience in QA and test automation, with at least 3 years leading QA teams.
  • Proven track record in defining and executing QA strategies in fast-paced, high-growth companies.
  • Strong knowledge of automation frameworks and tools (Selenium, Appium, JMeter, Webdriver.io, Cypress, etc.).
  • Experience with CI/CD pipelines and tools (Jenkins, GitHub Actions, GitLab CI, etc.).
  • Programming/scripting experience (Java, Python, JavaScript, or similar).
  • Experience working in Agile/Scrum environments.
  • Excellent communication skills, with ability to engage both technical and business stakeholders.
  • Fluency in English.
  • Familiarity with monitoring tools (DataDog, New Relic, etc.)
  • Certifications (ISTQB, CSQA, or similar.)
  • Previous experience in the payments or fintech industry.