Yum! Center for Global Franchise Excellence

Customer Program Manager

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $110,500 - $123,405 per year

Job Level

SeniorLead

About the role

  • Own intake, scoping, and end-to-end delivery of CRM & Loyalty initiatives, translating strategy into clear workstreams, timelines, and ownership
  • Drive alignment across Product, Engineering, Martech, Creative, and Operations to ensure coordinated, on-time execution
  • Identify dependencies, manage risks, and proactively resolve blockers across multiple workstreams
  • Partner with Martech, Product, and Engineering to define, document, and prioritize requirements (e.g., segmentation, audiences, data integrations, automation)
  • Ensure readiness for development, including clear documentation (BRDs, epics, acceptance criteria), testing, and deployment coordination
  • Align creative development (email, push/SMS, in-app, web/app) with campaign and product timelines to support successful launches
  • Collaborate regularly (weekly to biweekly) with external partners (e.g., Bain, Deloitte, Marigold, Braze) to ensure alignment, execution progress, and issue resolution
  • Primarily engage with cross-functional peers while effectively communicating updates, risks, and escalations to senior leadership as needed
  • Act as a key problem solver in ambiguous situations, proactively identifying gaps and driving solutions with broad cross-functional impact
  • Establish and refine scalable processes, SLAs, and repeatable toolkits to improve speed, coordination, and execution quality
  • Continuously identify opportunities to improve workflows, reduce time-to-market, and enhance delivery consistency

Requirements

  • 8–10+ years experience in program management, marketing operations, product operations, or digital strategy
  • Experience working across CRM, Martech, Product, Engineering, Creative, and external partners
  • Strong understanding of customer lifecycle marketing, loyalty programs, personalization, and Martech ecosystems
  • Proven ability to manage complex, cross-functional initiatives in fast-paced, ambiguous environments
  • Strong problem-solving, organizational, and prioritization skills
  • Ability to influence without direct authority and communicate across levels
  • Strong documentation skills (BRDs, roadmaps, business cases)
Benefits
  • Bonuses 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementmarketing operationsproduct operationsdigital strategycustomer lifecycle marketingloyalty programspersonalizationMartech ecosystemsdocumentation (BRDs, roadmaps, business cases)data integrations
Soft Skills
problem-solvingorganizational skillsprioritization skillsinfluence without direct authoritycommunication skillscollaborationrisk managementprocess improvementadaptabilitystrategic thinking