Yum! Center for Global Franchise Excellence

Senior Manager, Build Team Capability

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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Salary

💰 $142,500 - $150,840 per year

Job Level

Senior

About the role

  • Lead the Build Team Capability pillar strategy across 19K restaurants, aligning diverse business needs with a unified approach.
  • Support train-the-trainer learning experiences to get key programs to franchise organizations and global training leaders.
  • Manage and evolve existing blended learning programs.
  • Market and creatively communicate to ensure proper use and adoption of programs and tools.
  • Design experiences that will be easily adopted across the globe.
  • Develop and track annual budget and operating plans to create, maintain, and sustain training programs.
  • Research industry approach to training and ensure Pizza Hut offers modern, relevant learning experiences that promote belonging, growth, and empowerment for learners.
  • Stay informed of the latest leadership development trends; adapt and share learnings to enhance current and future programs.
  • Consult with and be a thought-partner to other pillar leads on the Global Training team, helping evolve global training experiences for all roles.
  • Partner cross-functionally with Operations, Development, and People and Culture teams.
  • Influence franchise partners to adopt, champion, measure, and sustain training programs.
  • Inspire, mentor, coach, learn from, and manage team of 3 trainers/instructional designers.
  • Support team to create and manage project plans.
  • Build strong relationships to create an internal and external team to bring experiences to life.
  • Teach others Instructional Design theory and practice.
  • Foster a culture of innovation and continuous improvement across the team, encouraging new ideas, experimentation, and learning.
  • Conduct needs, audience, and task analysis to identify learning objectives.
  • Translate business goals and audience insights into clear learning objectives using adult-learning principles.
  • Partner with data analyst to identify and measure business outcomes and leverage performance and training data to provide actionable insights that improve field execution.
  • Learn continuously and adjust approach based on business outcomes and needs.

Requirements

  • 8+ years of experience in Learning & Development, Instructional Design, Field HR, Training.
  • You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday.
  • Strong knowledge of Instructional Design theory.
  • Kirkpatrick levels of evaluation, best practices in the field of learning, creating, supporting, and sustaining blended learning experiences.
  • Proven track record of operating independently, demonstrating creativity, strong attention to detail, and managing multiple projects simultaneously.
  • Comfortable working in virtually connected, fast-paced, and ambiguous environments.
  • Ability to think critically, analytically, and creatively.
  • Experience creating blended training programs.
  • Ability to naturally incorporate a message of inclusion and belonging into work, life, and programs.
  • Demonstrates a growth-mindset and sense of curiosity.
  • Ability to make deep connections to influence and inspire partnerships.
  • Excellent facilitation, written, and verbal communication skills.
  • Strong collaborator.
  • Ability to involve and influence key stakeholders.
  • Preferred: Restaurant industry/operations or ops support experience.
  • Experience working with Franchisees.
  • Bachelor’s degree preferred (Examples: Learning & Development, ISD, English, Comms, I/O Psychology, Education, or related field and/or certifications)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Instructional DesignBlended learningKirkpatrick levels of evaluationNeeds analysisAudience analysisTask analysisLearning objectivesProject managementData analysisTraining program development
Soft Skills
CreativityAttention to detailCritical thinkingAnalytical thinkingCollaborationCommunicationInfluencingMentoringCoachingGrowth mindset
Certifications
Bachelor’s degree in Learning & DevelopmentBachelor’s degree in Instructional DesignBachelor’s degree in EducationBachelor’s degree in I/O PsychologyBachelor’s degree in Communications