Franchise Operations Partner
Yum! Center for Global Franchise Excellence
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Texas • United States
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Salary
💰 $125,200 - $147,200 per year
About the role
- Develop a deep understanding of franchisee businesses, operating models, and regional dynamics.
- Build strong, trusted relationships by establishing credibility as a 4-wall operations expert who delivers practical, results-driven guidance.
- Influence franchisee senior leadership toward consistent execution of Pizza Hut operational standards and priorities.
- Partner with franchisees to diagnose operational gaps impacting product quality, service, and reliability within the restaurant.
- Lead improvement efforts for underperforming or brand-risk restaurants, focusing on fundamentals that drive sustainable turnaround.
- Translate data and performance insights into clear operating plans that improve execution across people, process, and equipment.
- Lead, coach, and develop Operations Advisors (OAs) as subject-matter experts in restaurant execution.
- Align OA field activity to franchisee priorities and Pizza Hut OPX initiatives, ensuring consistent focus on the highest-impact opportunities.
- Ensure field insights are surfaced and shared to inform broader operational strategies.
- Serve as the primary liaison between franchisees and Pizza Hut for all 4-wall operational matters.
- Partner with internal cross-functional teams (Operations, Training, Technology, Engineering, and Analytics) to develop and deploy solutions that improve restaurant performance.
- Advocate for franchisee needs while maintaining brand standards and operational discipline.
- Direct Management: 2–3 Operations Advisors
- Influence: Franchisee leadership teams and above-restaurant operators
- Leadership Expectation: Sets the standard for coaching, operational rigor, and brand stewardship.
Requirements
- 7+ years of experience in QSR, restaurant, retail, food & beverage, or a similar multi-unit operating environment
- Proven ability to lead and improve restaurant-level operations through coaching, process discipline, and execution focus
- Strong analytical and problem-solving skills with the ability to identify operational gaps and prioritize high-impact solutions
- Exceptional interpersonal and influencing skills; able to challenge and support franchisees with confidence and credibility
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational standardsdata analysisperformance insightsrestaurant executioncoachingprocess disciplineproblem-solvingmulti-unit operationsturnaround strategiesoperational rigor
Soft Skills
interpersonal skillsinfluencing skillscredibilityrelationship buildingleadershipcoachingcommunicationcollaborationtrust buildingstrategic thinking