Yum! Center for Global Franchise Excellence

Project Analyst, Operations Services

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Irvine • California • United States

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Salary

💰 $88,500 - $104,000 per year

About the role

  • Lead the development and execution of operational initiatives from early concept through field testing and post-test review.
  • Manage, update, and maintain the Habit Hub intranet, ensuring content is accurate, up to date, easy to navigate, and aligned with Operations Services communication needs.
  • Assist in designing project rollout plans, timelines, and communication frameworks to guide operators through new processes and tests.
  • Collaborate with cross-functional partners to coordinate field test activities, including scheduling, materials preparation, test protocol setup, and follow-up actions.
  • Gather and organize field feedback during tests; summarize insights, operational gaps, and opportunities for improvement.
  • Pull and analyze Tracks reporting and operational metrics (labor, food cost, throughput) to evaluate test performance and business impact.
  • Develop operational reference tools such as job aids, trackers, quick guides, and checklists.
  • Support project documentation and tracking using Microsoft Office, Monday.com, and Smartsheet.
  • Partner cross-functionally with FIT, Supply Chain, FSQA, Training, Digital, and HR teams to ensure alignment across testing and rollout phases.
  • Participate in calibration calls, test recap calls, and operations update meetings; take detailed notes and maintain action item logs.
  • Assist in creating PowerPoint decks and visual summaries highlighting test results, learnings, and recommendations.
  • Conduct periodic restaurant visits to observe tests, validate operational feasibility, and identify real-time challenges.
  • Troubleshoot test-related issues and escalate findings as needed.
  • Visit restaurant locations to observe field tests or assist with rollout activities.
  • Maintain organized project documentation, including protocols, timelines, insights databases, and final reports.
  • Provide support to the Operations Services inbox, routing inquiries and helping resolve project-related field questions.
  • Perform additional duties and support operational projects as required.

Requirements

  • Bachelor’s degree in Business, hospitality or a related field, and 5 years of experience in multi-unit restaurant or retail operations strongly preferred.
  • Strong analytical, organizational, and problem-solving skills.
  • Demonstrated ability to support project coordination and manage multiple tasks at once.
  • Experience analyzing reporting and operational metrics preferred.
  • Strong written and verbal communication skills.
  • Ability to create polished, clear presentations (PowerPoint).
  • Experience managing or maintaining digital platforms such as intranets, content management systems (CMS), or shared information hubs preferred.
  • Strong attention to detail when publishing or updating content to ensure accuracy, consistency, and ease of navigation for field operators.
  • Understanding of user experience (UX) principles related to how operators access and consume digital resources.
  • Proficiency in Word, Excel, PowerPoint, and Outlook; experience with Monday.com, Smartsheet, and Tracks reporting preferred.
  • Highly detail-oriented with the ability to work in a fast-paced environment.
  • Ability to work a hybrid schedule (3 days in office) with occasional field visits to observe and support test deployment.
  • Strong interpersonal skills and a collaborative, solutions-oriented mindset.
Benefits
  • Up to 4 weeks of vacation per year, plus additional sick days
  • Hybrid work schedule and year-round flex day on Friday
  • Up to 10 Paid Holidays + 1 Floating holidays
  • The company provided Recharge Days to unplug and reenergize
  • Competitive bonus program for eligible roles
  • Recognition-based culture.
  • Comprehensive medical, dental, and vision benefits starting on Day 1
  • Healthcare and dependent care flexible spending accounts
  • Employee Assistance Program available to all employees and their dependents
  • Generous parental leave
  • Onsite Childcare through Bright Horizons
  • 401(k) benefit plan with a 6% matching contribution
  • Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you
  • Access to LinkedIn Learning**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project coordinationanalytical skillsproblem-solving skillsreporting analysiscontent managementuser experience (UX) principlespresentation creationoperational metrics analysisdocumentation managementmulti-unit operations
Soft Skills
organizational skillswritten communicationverbal communicationattention to detailcollaborative mindsetsolutions-oriented mindsetability to manage multiple taskshighly detail-orientedability to work in fast-paced environmentinterpersonal skills