Troubleshoot and analyze store level issues.
Conduct production validation test for deployments.
Document processes, tools, and known solutions.
Participate in problem records troubleshooting bridges.
Communicate findings clearly during issue investigation.
Analyze ingested metrics to identify store or platform level issues.
Implement monitoring and alerting.
Participate in sprint planning, design, operations and deployment meetings.
Serve as SRE liaison for Platform, Service Desk and Proactive teams.
Support vendor NextGen projects and platform upgrades.
Maintain vendors build servers for smarthub in Taco Bell lab.
Validate and coordinate resolutions across teams.
Support existing tools.
Apply technical knowledge and learning to improve the tooling.
Initiate and work on projects that provide value to Engineering, SRE, or SD teams.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field.
1–3 years of experience in IT, systems engineering, DevOps, or technical support.
Experience with containerized platforms, API/Microservices and software development life cycle.
Practical knowledge working with Linux systems.
Familiarity with observability platforms such as Datadog.
Experience with automation and basic scripting using Bash or Python
Solid understanding of system monitoring principles
Strong analytical and problem-solving abilities
Demonstrated ability to learn rapidly and adapt within fast-paced environments
Strong attention to detail
Demonstrates curiosity and initiative in learning
Communicate effectively with peers and cross-functional teams
Shows ownership and follow-through on assigned tasks+

Benefits

Hybrid work schedule and year-round flex day Friday
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, carwash
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Tuition reimbursement and education benefits
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag and… honestly, too many good benefits to name

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LinuxBashPythonAPIMicroservicesDevOpssystem monitoringautomationproduction validation testingtroubleshooting

Soft Skills

analytical skillsproblem-solvingattention to detailcommunicationcuriosityinitiativeownershipadaptabilityteam collaborationlearning agility

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Engineeringrelated field degree