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About the role
- Facilitate and manage virtual or in-person trainings, which include 1:1, small groups, and large group sessions.
- Partner and collaborate with chapters to understand platform needs, liaise within and across internal YPO departments to ensure specific chapter needs are met.
- Offer personal, high-touch support to facilitate chapter adoption of YPO platforms, including troubleshooting platform issues and escalating bugs and system errors as needed.
- Serve as an ambassador to chapters, engaging and activating participants and champions and encouraging conversations and connections throughout the YPO community.
- Share best practices across the chapter community and gather and implement feedback.
- Act as a global administrator for chapters to moderate inappropriate posts.
- Collaborate with regional team members to understand training needs and effectively facilitate training for the chapters within each region.
- Collaborate with the Chapters and Regions Business Operations team to identify and facilitate department trainings.
- Partner and collaborate with internal partners and stakeholders to develop and implement project plans based on business needs.
- Collaborate with Community Builders within Software Engineering to understand and consolidate chapter needs and ensure proper implementation.
- Establish relationships with key community contacts and serve as the primary point of contact for all aspects of the engagement.
- Participate in User Acceptance Testing on YPO platforms as they are being developed and implemented.
Requirements
- 5+ years of experience in a, customer success, account or project management position, developing and executing engagement strategies across multiple channels.
- Training experience, specifically on adoption of new platforms and systems.
- Experience in an association or membership organization, specifically involved with membership, governance, marketing, social media management or events.
- Experience building relationships and working in a global and virtual environment.
- Experience with project management, or large-scale implementation rollout experience.
- Exposure to digital and/or mobile products, including digital communities and customer relationship management databases (such as Salesforce) is required.
- Experience with platforms such as Cvent, , Salesforce, preferred.
- Bachelor’s degree or equivalent experience required.
Benefits
- Ability to work flexible and/or extended hours as needed
- Willingness and ability to travel, domestically and internationally, without restrictions, approximately 5-10% per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementproject managementtraining experienceengagement strategiesUser Acceptance Testinglarge-scale implementation
Soft skills
collaborationrelationship buildingcommunicationfacilitationproblem-solvingcommunity engagement