Youx Group

Customer Success Manager

• You will be responsible for ensuring that clients achieve maximum value and satisfaction from YouX products and services, promoting customer loyalty and account renewals.
• Build and maintain strong relationships with clients in our portfolio, gaining a deep understanding of their needs and day-to-day challenges to act as their primary point of contact for feedback and support.
• Assist clients with onboarding and initial implementation of products and services, ensuring they fully understand how to use YouX solutions and leverage features optimally.
• Collect customer feedback and collaborate closely with internal teams (such as Product, Sales, and Support) to align strategic initiatives, resolve challenges, and continuously improve our solutions.
• Monitor the customer portfolio to ensure high levels of satisfaction and retention, prepare structured reports, and populate OKRs to provide tactical visibility into project progress.
• Advocate for customers internally, identifying opportunities for service expansion (consultative selling) and facilitating the contract renewal process.

Customer Success Analyst – Mid-level

Data Engineer

• Pipeline Development: Design, build, test and maintain scalable data pipelines (batch and streaming) and ETL/ELT processes.
• AI Infrastructure: Develop and maintain data pipelines focused on the Machine Learning lifecycle, integrating structured and unstructured data.
• Quality and Governance: Ensure data quality, integrity and security by applying governance and data curation practices for use in predictive models and large language models (LLMs).
• Performance Optimization: Monitor data flow performance and optimize complex queries to reduce costs and processing time.
• Collaboration with AI Teams: Work closely with Data Scientists and Machine Learning Engineers to understand requirements and enable large-scale data consumption.

Customer Success Analyst – Mid-level

Mid-Level Data Engineer