Customer Success Analyst – Mid-level

Youx Group

Customer Success Analyst ensuring maximum client satisfaction with YouX products and services. Building strong client relationships and assisting in onboarding processes while utilizing feedback for product improvement.

Posted 7/14/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success practices and advanced customer service concepts, with a strong ability to build relationships, advocate for clients, and drive account renewals. Proficient in leveraging CRM tools and collaborating with cross-functional teams to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementCRM Tools ProficiencyAdvanced Customer Service ConceptsEffective Problem-SolvingConsultative Selling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success PracticesOnboarding and ImplementationProject MonitoringStructured ReportingOKR Population

Soft Skills

Assertive CommunicationProactivityRelationship BuildingAdaptability

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Technology SolutionsDigital SolutionsEnvironmental RegularizationLand Regularization

About the role

Key responsibilities & impact

You will be responsible for ensuring that clients achieve maximum value and satisfaction from YouX products and services, promoting customer loyalty and account renewals.
Build and maintain strong relationships with clients in our portfolio, gaining a deep understanding of their needs and day-to-day challenges to act as their primary point of contact for feedback and support.
Assist clients with onboarding and initial implementation of products and services, ensuring they fully understand how to use YouX solutions and leverage features optimally.
Collect customer feedback and collaborate closely with internal teams (such as Product, Sales, and Support) to align strategic initiatives, resolve challenges, and continuously improve our solutions.
Monitor the customer portfolio to ensure high levels of satisfaction and retention, prepare structured reports, and populate OKRs to provide tactical visibility into project progress.
Advocate for customers internally, identifying opportunities for service expansion (consultative selling) and facilitating the contract renewal process.

Requirements

What you’ll need

Minimum of 3 years of experience in Customer Success (CS), preferably in the Technology/digital solutions sector;
Bachelor's degree, preferably in Business Administration, Commercial Management, Information Technology, or related fields;
Strong command of Customer Success practices, advanced customer service concepts, and familiarity with CRM tools;
Professional demeanor and assertive communication skills: ability to communicate clearly, tactically, and adaptively;
Genuine proactivity: you should be the first to anticipate risks, identify project deviations, and act before issues escalate;
Effective problem-solving: strong focus on practical and agile solutions;
Availability to travel;
Preferred: Knowledge or experience with Environmental and Land Regularization.

Benefits

Comp & perks

Health care: Medical plan, Dental plan, Telemedicine, and Life Insurance;
Retirement plan assistance;
Personalized multi-benefit package (Flash);
Rest is essential: Paid time off;
Celebrate your day: Day off on your birthday!
We provide Gympass to support a healthy routine;
Autonomy and flexibility;
Workplace exercise sessions and wellbeing initiatives;
Training and development program: Academia X;
Begin your self-awareness journey: Profiler and behavioral mapping.