Youth Villages

General

• Communicates with state and other Youth Villages leaders (including CSO, COO, and CEO) about growth opportunities and new startups
• Assists and/or leads the process of responding to Request for Proposals (RFPs) of interest to the organization in order to grow services in assigned states
• Leads and/or contributes to meetings and presentations with key external stakeholders (including potential funders, state/county agencies, and lawmakers)
• Assists state leadership with policy and legislative priorities and action steps
• Supports technical writing (including proposal writing) as well as composing letters and emails, developing PowerPoints, etc.
• Creates budgets and analyzes financials to support business development decision-making
• Collaborates with internal leadership, including other support departments (such as Strategy, Strategic Partnerships, Communications, Finance, etc.)
• Researches growth opportunities, cultivates relationships, and introduces proposals and services to potential funders (in conjunction with state and department leadership)
• Reviews bills, laws, and policies that may impact strategy and engagement with key stakeholders, and/or that will have an impact on child welfare, Medicaid, and other state systems that serve children, families, and young adults
• Completes research related to department priorities, initiatives, and opportunities
• Works closely with state leadership to drive expansion of Youth Villages services in assigned states (create and revise state strategy plans in collaboration with the state leadership, monitor RFP opportunities, lead RFP response efforts, generate new rates/budgets, work in collaboration with the state on a robust relationship management/building process, etc.)
• Carries out identified strategies and tactics for growth, system influence, and/or thought leadership
• Engages internal leadership in the planning process in a collaborative way

Business Planning and Policy Specialist

• Carries a caseload of 8 to 12 families
• Works with youth and families that have been involved with DCYF
• Holds family sessions with each family once a week (scheduled at the convenience of the family)
• Provides treatment in each family's homes which may be located in an array of settings and communities
• Provides on-call crisis support to the youth and family (schedules vary by location)
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Family Specialist

Technical Project Manager

• Acts as point of contact, answering questions and providing guidance as needed to ensure delivery of high-quality work
• Understands and documents current and future state processes
• Partners with external vendor(s) to develop and manage project plan(s), including the budget
• Develops and manages the project(s), communication, resource plan(s), and processes
• Analyzes all management and technical processes to ensure delivery as expected
• Meets regularly with project stakeholders and vendor(s), defining project goals and objectives
• Schedules meetings and manages project timeline(s)
• Generates regular reports to update stakeholders and manages project expectations
• Defines roles and responsibilities of the team and determines clear deliverables alongside vendor(s), Director, and CIO
• Collaborates with stakeholders to document requirements, needs, and tasks in Microsoft Planner and Teams
• Performs other duties as assigned

• Carries a caseload of 4 to 6 families
• Holds individual and family sessions with each family 3 times a week, scheduled at the convenience of the families
• Conducts on-going assessment of youth to determine their needs from a strength-focused, solution-based perspective
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster trainings to enhance clinical skills
• Drives up to 60 to 80 miles to meet with families in their homes and communities (additional travel may be required)
• Collaborates with other providers, case workers, and courts to formulate a collaborative treatment plan
• Provides on-call crisis support to the youth and family (schedules vary by location)
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Family Intervention Specialist

Customer Support

• Carries a caseload of 4-6 cases per week and averages 12-20 total hours of face-to-face contact per week based on the families’ needs
• Increases collaboration between youth, families, wraparound team, and natural supports
• Participates in meetings with the Mental Health Therapist and case manager to identify treatment goals for each youth and family
• Works with families in their homes and communities, linking them with resources and partnering alongside them to teach basic skills needed to care for their child based on their age and needs
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster trainings to enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)

Community Support Specialist

Recruitment

• Partner closely with leadership to develop and implement short- and long-term recruiting and retention strategies.
• Build and maintain strong relationships with hiring managers across North Carolina, South Carolina, and Ohio to identify, attract, and hire top talent.
• Facilitate regular staffing meetings with leadership to proactively plan for current and future hiring needs.
• Serve as a trusted consultant to hiring managers by providing market insights, building talent pipelines, and recommending strategies to improve hiring outcomes.
• Identify opportunities to enhance recruiting and onboarding processes and implement solutions to improve efficiency and the overall candidate experience.
• Develop and maintain a strong understanding of Youth Villages programs, services, and position requirements across assigned states.
• Develop and execute sourcing strategies to identify and engage both active and passive candidates for a variety of positions and locations.
• Create and implement a comprehensive college recruiting strategy to educate and prepare students for career opportunities with Youth Villages.
• Build and strengthen relationships with colleges, universities, and community partners to expand internship opportunities and promote Youth Villages to current students and alumni.
• Represent Youth Villages at career fairs, information sessions, and other in-person and virtual recruiting events.
• Plan and facilitate hiring events, open houses, and other targeted recruitment initiatives in high-need areas.
• Follow established internal and external recruitment processes, policies, and compliance requirements.
• Manage multiple high-priority requisitions simultaneously while balancing competing deadlines.
• Post and manage job openings within the Youth Villages applicant tracking system.
• Review applications, screen resumes, and conduct phone interviews to identify qualified candidates for open positions.
• Meet weekly recruiting goals related to candidate outreach, screening, and submissions to hiring managers.
• Accurately maintain candidate data and recruiting activity within internal systems to support reporting and ensure a seamless hiring process.

Staff Recruiter

Public Relations

• Leads development and implementation of comprehensive, strategic public relations plans for Youth Villages and its various services, programs, and events
• Conducts strategic media relations in key markets to support overall organizational and departmental objectives; works with the news media both proactively and reactively; remains on-call 24/7 for journalists and crisis situations
• Stays apprised of situations in key markets, ensuring PR is conducted accurately, timely, within budget parameters, and in a way that supports operational goals
• Regularly evaluates the effectiveness of PR strategies and tactics, and reports on status of plans and results of work
• Stays apprised of issues affecting the organization (including competitor work)
• Conducts media training and coaches and prepares staff, families, and young people for news media interviews
• Creates media and communications materials such as news releases, news advisories, fact sheets, talking points, speaking points, press kits, etc.
• Conducts planning and execution of PR strategy for campaigns, programs and events, such as news conferences, training classes, ribbon-cuttings, groundbreakings, and fundraisers
• Ability to interview families and young people and write stories for various uses
• Ability to work collaboratively across various teams and departments to ensure integration and sharing of information
• Skilled writer with the ability to write copy, including PSAs, speeches, scripts, news releases, and communications materials; assists with editing and proofreading upon request; follows AP Style
• Works closely with digital strategy, as well as other Youth Villages departments and outside vendors as necessary, to ensure all programs and projects are successful, accurate, and timely
• Supports crisis communications as necessary alongside national communications team and state leadership
• Works closely with development team to identify opportunities to support fundraising efforts, events, volunteer and mentor recruitment and initiatives targeting key stakeholders
• Monitors Youth Villages coverage in the news media, including digital, preparing monthly reports; utilizes media monitoring and database software for tracking and media outreach
• Performs other duties as assigned

Senior Public Relations Coordinator

• The Business Planning and Policy Specialist will be responsible for supporting program leadership by driving business development, strategy, and government relations efforts in their assigned portfolio of states.
• Communicates with state and other Youth Villages leaders (including CSO, COO, and CEO) about growth opportunities and new startups
• Assists and/or leads the process of responding to Request for Proposals (RFPs) of interest to the organization in order to grow services in assigned states
• Leads and/or contributes to meetings and presentations with key external stakeholders (including potential funders, state/county agencies, and lawmakers)
• Assists state leadership with policy and legislative priorities and action steps
• Supports technical writing (including proposal writing) as well as composing letters and emails, developing PowerPoints, etc.
• Creates budgets and analyzes financials to support business development decision-making
• Collaborates with internal leadership, including other support departments (such as Strategy, Strategic Partnerships, Communications, Finance, etc.)
• Researches growth opportunities, cultivates relationships, and introduces proposals and services to potential funders (in conjunction with state and department leadership)
• Reviews bills, laws, and policies that may impact strategy and engagement with key stakeholders, and/or that will have an impact on child welfare, Medicaid, and other state systems that serve children, families, and young adults
• Researches assigned portfolio of states to support growth, expansion, and strategy development of Youth Villages services by completing shallow dives and utilizing collected information, including analyzing the economy, funding streams (local, state, federal), legislation, government structure, political climate, competitors, new business opportunities, and trends related to transitioning youth/disconnect youth and at-risk children and families
• Works closely with state leadership to drive expansion of Youth Villages services in assigned states

Data Engineer

• Builds scalable and robust cloud-based data solutions that can adapt over time to changing business and source system requirements
• Designs, develops, and maintains ELT/ETL pipelines using modern cloud technologies and data integration platforms
• Develops and optimizes data ingestion and transformation processes using tools such as Snowflake, SQL Server, MySQL, Fivetran, Coalesce and Github
• Maintains and improves enterprise data warehouse structures, curated datasets, and transformation logic for reporting and analytics
• Optimizes SQL queries and warehouse performance for accuracy, scalability, and efficiency
• Collaborates with business and technical teams to gather requirements and translate them into technical solutions
• Monitors, troubleshoots, and improves data workflows and production data processes
• Supports data governance initiatives including metadata management, lineage tracking, documentation, and data quality validation
• Diagrams and documents data flows, integrations, schemas, and transformation logic across enterprise systems
• Supports Tableau reporting initiatives by delivering validated and high-quality datasets for dashboards and analytics
• Participates in Agile development processes including sprint planning, estimation, backlog grooming, and release activities
• Ensures secure and compliant handling of sensitive organizational PHI data
• Performs other duties as assigned