Your Golf Travel

Customer Support

• Handle and resolve all inbound customer and supplier queries efficiently via phone, email and other channels, providing accurate information regarding existing bookings, amendments, and company policies.
• Accurately manage a high volume of existing bookings, including processing modifications, changes, upgrades to client itineraries, and escalating complex issues when required.
• Ensure the accurate and timely provision of client documentation via automation, manage the fulfilment and delivery of promotional items, and liaise with suppliers to secure written confirmation for all bookings.
• Collaborate with internal departments (Sales, Product, Finance) to resolve customer concerns and liaise with the Aviation team to communicate any schedule changes or flight cancellations to clients in line with company and industry guidelines.
• Ensure all customer requests are completed in accordance without processes and in line with our internal policy on response rates.
• Act as a key contact for the customer in case of any challenges with bookings, including travel or course disruption, schedule changes, post travel complaints and any other area that might need support.

Customer Service Executive, Golf Travel