Customer Experience Analyst – Junior

your/dev.

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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Salary

💰 R$2,500 per month

Job Level

Junior

About the role

  • Assist users: respond with empathy and clarity via email and chat;
  • Onboard new customers: explain how the platform works, answer questions, and ensure all users can use the platform correctly;
  • Create support materials: such as presentations and short articles to scale training and improve communication with users;
  • Maintain close client relationships: monitor platform usage and provide assistance when needed;
  • Record interactions and support cases: so the team can track metrics and identify patterns;
  • Provide insights and requests to the Product team: based on user feedback and observations.

Requirements

  • Strong communication (written and verbal): clear, empathetic, and concise;
  • Organized and able to manage multiple clients: document interactions and keep the team aligned;
  • Proactive: if you notice something off or an opportunity for improvement, speak up;
  • Eagerness to learn and grow with the team: we’re a startup and everyone gets hands-on;
  • Preferred: prior experience in support, Customer Success, or B2B customer service. Experience with tools like ClickUp, Intercom, or similar is a plus.
Benefits
  • Career plan: we offer a professional development path based on 360° evaluations, feedback, and follow-up on your development plan;
  • Training: significant investment in individual development, including soft and technical skills training;
  • Caju: you receive a monthly stipend to spend on culture and special occasions;
  • Sports incentive: we provide GymPass so you can access gyms and other fitness activities;
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationempathyorganizationproactivityeagerness to learn