YouLend

Collections Executive – Dutch Speaking

YouLend

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • **The Role**
  • To meet the growing demand for our technology and services, we are now seeking a Dutch speaking Collections Executive to join our department.
  • You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues.
  • Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.

Requirements

  • **Responsibilities:**
  • - To provide a first-class service relating to the resolution of any non/under-paying customers
  • - Case management of high value accounts in arrears across varying and unique circumstances
  • - Handling inbound and outbound telephone calls, written content with high levels of care, awareness and accuracy
  • - Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
  • - Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
  • - Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
  • - Ensuring compliance with all appropriate legislation regulatory body guidelines
  • - Empathy, forbearance and professionalism
  • - Strong communication skills, accuracy and confidence
  • - The ability to deal with a variety of challenges, innovate and think on your feet
  • - Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs.
  • - Experience within the finance industry is advantageous.
  • **Essential Skills:**
  • - Minimum of 3 years’ experience within Credit Control/Collections/Debt Recovery environment
  • - Fluent in Dutch and English - written and verbal
  • **The ideal candidate will have the following skillset:**
  • - Be highly reliable, organised, and adaptable
  • - Have excellent attention to detail and confidence working with data
  • - Insolvency Knowledge
  • - Entrepreneurial mindset, with strong work ethic and a can-do attitude
  • - YouLend is very much team-oriented - being a team player is needed
Benefits
  • **Why join YouLend?**
  • - Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
  • - Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
  • **It’s just getting fun:**
  • - We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
  • - But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
  • **Lots of upsides:**
  • - High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
  • - Well-capitalised with supportive private equity backing.
  • - Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
  • **Motivating work environment:**
  • - A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
  • - Strong and transparent team culture, we have each other’s backs.
  • - Independent work environment where results matter.
  • - Data-driven culture and emphasis on speed (anti-red tape).
  • **We offer a comprehensive benefits package that includes:**
  • - Stock Options
  • - Private Medical insurance via Vitality and Dental Insurance with BUPA
  • - EAP with Health Assured
  • - Enhanced Maternity and Paternity Leave
  • - Modern and sophisticated office space in Central London
  • - Free Gym in office building in Holborn
  • - Subsidised Lunch via Feedr
  • - Deliveroo Allowance if working late in office
  • - Monthly in office Masseuse
  • - Team and Company Socials
  • - Football Power League / Paddle and Yoga Club
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Credit ControlCollectionsDebt RecoveryInsolvency KnowledgeCase ManagementData AccuracyNegotiationProblem SolvingCustomer ServiceAccount Management
Soft Skills
CommunicationEmpathyProfessionalismOrganizational SkillsAdaptabilityAttention to DetailTeam PlayerEntrepreneurial SpiritReliabilityInnovative Thinking