You.com

Software Engineer

• Lead, mentor, and grow a high-performing engineering team, providing guidance, support, and professional development opportunities.
• Oversee all engineering operations and project delivery, ensuring alignment with company goals, timelines, and quality standards.
• Collaborate cross-functionally with product, research, and design teams to define technical strategy and deliver innovative features.
• Establish and optimize engineering processes, best practices, and scalable systems to drive productivity and quality.
• Recruit, onboard, and retain top engineering talent, fostering an inclusive and collaborative team culture.
• Set clear vision and goals for the engineering organization, translating company objectives into actionable plans.
• Manage departmental budgets, resource allocation, and vendor relationships to ensure efficient operations.
• Champion technical excellence and continuous improvement, staying current with industry trends and emerging technologies.

Director of Engineering, Solutions

Account Executive

• Own the full sales cycle: Lead everything from prospecting and discovery to demos, technical validation, negotiation, and close.
• Sell across product lines: Composable E2E Solutions (RAG/Enterprise Search) and Composable APIs.
• Drive multi-stakeholder deals: Navigate complex sales cycles involving executives, IT/security, procurement, and technical end-users.
• Collaborate cross-functionally: Partner with Sales Engineering, Product, Customer Success, and RevOps.
• Pipeline generation: Build and manage a robust pipeline through outbound outreach, strategic partnerships, and vertical-specific plays.
• Voice of the customer: Gather and relay market feedback to influence roadmap, positioning, and go-to-market strategy.

Enterprise Account Executive

Technical Recruiter

• Manage the full-cycle recruitment process for technical roles, including sourcing, screening, interviewing, and extending offers.
• Utilize Greenhouse ATS to track candidates, manage pipelines, and ensure a seamless hiring process.
• Partner with hiring managers to understand role requirements and develop effective sourcing strategies.
• Source and engage passive candidates through various channels, including LinkedIn, job boards, and networking.
• Provide an exceptional candidate experience by maintaining clear communication and professionalism throughout the hiring process.
• Collaborate with cross-functional teams to meet hiring goals and deadlines.
• Analyze recruitment metrics and provide regular updates on progress to stakeholders.

Contract Technical Recruiter

Events

• Own day-to-day execution for a set calendar of events (executive dinners, hospitality experiences, industry conferences, assist with ABM programs, and partner webinars).
• Build and manage event registration pages (including copy, set-up, QA, integration with CRM/marketing automation).
• Oversee pre-, during-, and post-event workflows including reminders, confirmations, “know before you go” comms, and follow-up handoffs to sales/SDRs.
• Coordinate speaker logistics and briefing (internal leaders, partners, customers).
• Work alongside the Field Marketing Manager to divide and conquer event ownership, onsite staffing, and logistics.
• Partner closely with the ABM Manager to align target account lists, invite strategy, and follow-up plans.
• Collaborate with Sales and SDRs to:
• Align on target accounts and priority personas.
• Track registrations, attendance, and coverage.
• Ensure timely follow-up and clear ownership post-event.
• Act as primary point of contact for key vendors (event agencies, venues, caterers, A/V, printers, swag partners, registration platforms, etc.).
• Negotiate and manage SOWs, timelines, and deliverables to ensure on-time and on-budget execution.
• Coordinate partner events/webinars (e.g., co-branded webinars, sponsor slots, reception or dinner tie-ins) including deliverables, approvals, and shared KPIs.
• Own day-to-day budget management for assigned events: tracking POs, invoices, and actuals against forecast.
• Provide regular status updates and post-event summaries, including:
• Registration and attendance metrics.
• MQLs/opportunities influenced/ROI (where trackable).
• Key qualitative learnings and recommendations.
• Maintain trackers, project plans, and documentation so the returning events lead can easily step back in.

Senior Marketing Events Manager – Contract

Director of Engineering – Platform, DX

Human Resources

• Lead the completion of the current performance management cycle, managing communication, deadlines, and manager support.
• Manage, mentor, and develop the People Operations Coordinator to enhance skills and operational effectiveness.
• Support and guide the HR Business function.
• Own HR compliance, ensuring policies and procedures meet legal and best practice standards.
• Create, review, and maintain employee policies and the employee handbook to reflect organizational needs and compliance requirements.
• Collaborate closely with the Talent Leader and Sr People Operations Manager on cross-functional people initiatives.
• Identify opportunities to improve HR processes and employee experience through continuous improvement.

HR Manager

Support Engineer

• Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations.
• Respond to customer inquiries via CRM tools, email, and other support channels, providing clear and timely solutions.
• Escalate complex issues to engineering or product teams while maintaining ownership of customer communication.
• Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our solutions.
• Proactively identify opportunities to enhance customer adoption and usage of Generative AI capabilities.
• Act as a trusted advisor, helping customers align product capabilities with their business processes.
• Apply a process-oriented approach to streamline technical support workflows, ensuring consistent issue resolution and tracking.
• Document common issues and solutions in a knowledge base to empower customers and internal teams.
• Identify recurring issues and collaborate with Product and Engineering teams to improve system performance and reliability.
• Understand customer workflows and business processes to provide tailored recommendations and solutions.
• Collaborate with customers to ensure that Generative AI solutions integrate seamlessly into their existing workflows.
• Provide technical guidance on designing and optimizing cross-enterprise workflows using Generative AI.
• Leverage CRM tools to manage support tickets, track customer interactions, and ensure accurate documentation.
• Generate reports and insights from CRM tools to monitor support performance and customer satisfaction.

Technical Support Analyst – Generative AI

Customer Success Manager

• Lead technical onboarding sessions to ensure a seamless transition from sales to implementation.
• Drive adoption and identify opportunities for customers to unlock maximum value from our solutions.
• Educate customer teams on product capabilities and best practices to ensure long-term success.
• Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions.
• Partner with customers to architect workflows and integrations tailored to their unique processes and goals.
• Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews.
• Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively.
• Coordinate with internal teams and customer stakeholders to keep projects on track and within scope.
• Identify and mitigate risks to ensure successful implementation and adoption.
• Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap.
• Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.

Customer Success Architect

Manager

• Manage 3-5 concurrent customer implementation projects, ensuring timelines are met and deliverables are achieved.
• Play a role in the presales workshops necessary to define, scope, and SOW this work with prospects.
• Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication.
• Track project milestones and proactively identify and mitigate risks to ensure successful outcomes.
• Set and manage clear expectations with customers regarding project scope, timelines, and deliverables.
• Build and maintain trust with customers by providing consistent updates and addressing concerns promptly.
• Serve as a trusted advisor, ensuring customers are empowered to meet their business objectives.
• Possess a high-level understanding of Generative AI and Private RAG concepts to field technical questions and provide context to customers.
• Complete all 3 level of Generative AI / You.com certifications through our Inversity learning platform.
• Collaborate with engineering and product teams to ensure technical requirements align with customer needs.
• Translate technical details into actionable plans and ensure customers understand the implications of decisions.
• Partner with engineers, product teams, and customer success managers to deliver high-quality implementations.
• Facilitate smooth handoffs between presales, implementation, and post-sales teams.
• Provide feedback to Product and Engineering teams based on customer insights to improve solutions and services.

Engagement Manager

Solutions Engineer

• Lead discovery workshops with customers and stakeholders to elicit business, functional, and technical requirements, ensuring a deep understanding of customer objectives and constraints.
• Translate business needs into comprehensive solution architectures, including process flows, technical blueprints, and user journey maps.
• Collaborate with UX/UI designers to ensure that usability and user experience are integral to the solution design, supporting seamless and intuitive interactions.
• Develop detailed technical designs, including system integrations, data flows, and security models, ensuring alignment with enterprise architecture standards.
• Serve as the technical authority throughout the project lifecycle, providing guidance on architectural decisions, technology selection, and best practices.
• Oversee the implementation of solutions, working closely with engineering, product, and QA teams to ensure fidelity to the design and timely delivery.
• Lead solution validation activities, including technical feasibility assessments, performance testing, and user acceptance testing, to ensure solutions meet business and technical requirements.
• Proactively identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable.
• Define and document solution delivery processes, ensuring repeatability, quality, and continuous improvement across projects.
• Track project milestones, deliverables, and dependencies, providing regular updates to stakeholders and escalating issues as needed.
• Support resource allocation and coordination, ensuring the right mix of technical and business expertise is applied to each initiative.
• Act as a trusted advisor to customers, building strong relationships and setting clear expectations regarding solution scope, timelines, and deliverables.
• Partner with sales, customer success, and field engineering teams to accelerate adoption and drive impactful business outcomes.
• Provide feedback to product and engineering teams based on customer insights and solution performance, influencing product enhancements and roadmap priorities.
• Deliver training and enablement sessions to customers and internal teams, ensuring effective adoption and long-term success with our solutions.
• Develop and maintain solution documentation, architectural artifacts, and best practice guides to support ongoing customer success.

Solution Architect

Developer Relations

• Write and maintain high-quality technical documentation, quickstarts, tutorials, API guides, and reference materials.
• Create developer-facing content such as blog posts, sample apps, demo scripts, and videos.
• Support and engage developers across Discord, Reddit, GitHub, StackOverflow, and other platforms.
• Contribute code, examples, and tools to you.com’s open-source repositories.
• Work closely with engineering to triage GitHub issues, review community PRs, and improve contributor workflows.
• Build starter kits, templates, and libraries that enhance the onboarding experience.
• Support hackathons, developer workshops, virtual events, and technical meetups.
• Represent you.com at conferences, university events, and partner activations.
• Help grow and nurture the you.com developer community across channels.
• Relay developer insights to engineering and product to influence roadmap decisions.
• Test APIs, SDKs, and new features to ensure a seamless developer experience.
• Track lead engagement, API usage, and post-event developer adoption metrics.

Developer Relations Engineer

Sales Development Rep

• Prospecting & Lead Generation: Identify, research, and engage high-potential enterprise accounts using tools like LinkedIn Sales Navigator and Apollo; run personalized, multi-channel outreach campaigns (email, social, phone) to drive pipeline growth.
• Outbound Campaign Execution: Maintain a high and consistent outreach cadence, crafting tailored messages for decision-makers and influencers across target verticals to maximize engagement and conversion.
• Inbound Qualification & Discovery: Respond swiftly to inbound leads, conduct discovery to assess fit and intent, and route qualified prospects to Account Executives for next steps.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and RevOps to align messaging, refine targeting, improve lead routing, and ensure a seamless flow of qualified opportunities through the funnel.
• Account-Based Strategy: Collaborate with Marketing on ABM and event-driven follow-up campaigns, ensuring timely outreach and personalized communication to nurture enterprise prospects.
• Performance Tracking & Optimization: Analyze outreach metrics and conversion data to test, iterate, and improve messaging, cadences, and channel strategies for sustained pipeline efficiency.
• Market & Product Intelligence: Stay informed on industry trends, competitor developments, and you.com product updates to deliver relevant insights and strengthen outbound messaging.

Enterprise Sales Development Representative

Sales Engineer

• Deliver compelling, tailored product and solution demonstrations focused on AI and Private RAG, addressing diverse customer needs.
• Lead technical discovery sessions with prospects, translating their business objectives into actionable solution designs.
• Assess customer requirements and architect end-to-end solutions, considering integration, scalability, and security.
• Collaborate with stakeholders to scope services projects, define deliverables, and identify resource requirements.
• Produce detailed, accurate, and clear Statements of Work (SOW) that outline project objectives, deliverables, timelines, and pricing.
• Participate in and lead presales workshops to clarify scope, technical complexity, and customer expectations.
• Act as a trusted technical advisor to sales teams and prospects throughout the sales cycle.
• Respond to RFPs and technical inquiries, ensuring alignment between customer needs and our offerings.
• Support sales pursuits with technical insight, value articulation, and competitive differentiation.
• Work closely with Product Management and Engineering to align customer requirements with product capabilities.
• Facilitate smooth handoffs between sales, delivery, and customer success teams, ensuring seamless project execution.
• Champion and document best practices in solution design, SOW writing, and project scoping.
• Mentor colleagues and contribute to the development of scalable presales and services processes across the region.