You.com

Systems Engineer

• Serve as the first responder for IT support requests via ticketing systems, Slack, and email, triaging and resolving issues related to hardware, software, networking, and access.
• Configure and manage SSO (Single Sign-On), MDM (Mobile Device Management), and identity platforms.
• Administer and support Google Workspace, Microsoft Office/365, and collaboration tools such as Monday.com and Linear.
• Manage endpoint monitoring and patching using NinjaOne; ensure devices are secure, compliant, and up to date.
• Execute employee onboarding and offboarding processes: provisioning accounts, hardware setup, access permissions, and asset recovery.
• Provide basic support and access management for cloud platforms including AWS, Azure, GCP, and Databricks.
• Write and maintain automation scripts in Python and Bash to streamline repetitive IT tasks such as user provisioning, log collection, system health checks, and reporting.
• Use GitHub (git) for version control of IT scripts, configuration files, and infrastructure-as-code artifacts; participate in code reviews and follow team branching strategies.
• Maintain IT documentation, runbooks, and the internal knowledge base to enable self-service and reduce ticket volume.
• Assist with IT security initiatives including access reviews, MFA enforcement, and compliance-related tasks.
• Track and manage hardware and software asset inventory.
• Partner with DevOps, Security, and People teams to support company growth and efficiency.

IT Systems Engineer

AI Research Scientist

• Define and own what “good” means for search-augmented and agentic AI systems by designing evaluation frameworks that measure real-world quality, reliability, and user-relevant behavior beyond standard benchmarks.
• Invent and validate novel evaluation methodologies for non-deterministic systems (LLMs, agents, RAG), including behavioral evals, long-tail and adversarial test sets, and task-specific metrics.
• Develop rigorous statistical frameworks for model comparison, regression detection, and uncertainty estimation, ensuring evaluation results are defensible and decision-ready.
• Build and maintain scalable evaluation systems—datasets, gold standards, eval harnesses, scoring pipelines, and analysis tooling—that can be reused across products and customers.
• Lead customer-facing evaluation research, working directly with enterprise customers to translate domain-specific quality requirements into credible, actionable evals that support product decisions and sales outcomes.
• Drive competitive evaluations and internal quality reviews, surfacing meaningful performance differences, trade-offs, and failure modes to inform product strategy and prioritization.
• Partner with engineering and product teams to integrate evals into development loops, release gating, and ongoing quality monitoring.
• Mentor and set standards for evaluation practice, reviewing eval designs, guiding other scientists, and shaping the long-term evals roadmap as systems become more agentic and complex.
• End-to-End Project Leadership: Lead the development of new AI-driven projects, encompassing ideation, prototyping, research, infrastructure design, scalability, monitoring, and evaluation.
• Rapid Iteration: Adapt quickly to user feedback and evolving requirements, ensuring continuous improvement in a fast-paced environment.

Senior AI Scientist

People Operations

• Lead the completion of the current performance management cycle, managing communication, deadlines, and manager support.
• Manage, mentor, and develop the People Operations Coordinator to enhance skills and operational effectiveness.
• Support and guide the HR Business function.
• Own HR compliance, ensuring policies and procedures meet legal and best practice standards.
• Create, review, and maintain employee policies and the employee handbook to reflect organizational needs and compliance requirements.
• Collaborate closely with the Talent Leader and Sr People Operations Manager on cross-functional people initiatives.
• Identify opportunities to improve HR processes and employee experience through continuous improvement.

Director of People

Software Engineer

• Lead, mentor, and grow a high-performing engineering team, providing guidance, support, and professional development opportunities.
• Oversee all engineering operations and project delivery, ensuring alignment with company goals, timelines, and quality standards.
• Collaborate cross-functionally with product, research, and design teams to define technical strategy and deliver innovative features.
• Establish and optimize engineering processes, best practices, and scalable systems to drive productivity and quality.
• Recruit, onboard, and retain top engineering talent, fostering an inclusive and collaborative team culture.
• Set clear vision and goals for the engineering organization, translating company objectives into actionable plans.
• Manage departmental budgets, resource allocation, and vendor relationships to ensure efficient operations.
• Champion technical excellence and continuous improvement, staying current with industry trends and emerging technologies.

Director of Engineering, Solutions

Account Executive

• Own the full sales cycle: Lead everything from prospecting and discovery to demos, technical validation, negotiation, and close.
• Sell across product lines: Composable E2E Solutions (RAG/Enterprise Search) and Composable APIs.
• Drive multi-stakeholder deals: Navigate complex sales cycles involving executives, IT/security, procurement, and technical end-users.
• Collaborate cross-functionally: Partner with Sales Engineering, Product, Customer Success, and RevOps.
• Pipeline generation: Build and manage a robust pipeline through outbound outreach, strategic partnerships, and vertical-specific plays.
• Voice of the customer: Gather and relay market feedback to influence roadmap, positioning, and go-to-market strategy.

Enterprise Account Executive

Technical Recruiter

• Manage the full-cycle recruitment process for technical roles, including sourcing, screening, interviewing, and extending offers.
• Utilize Greenhouse ATS to track candidates, manage pipelines, and ensure a seamless hiring process.
• Partner with hiring managers to understand role requirements and develop effective sourcing strategies.
• Source and engage passive candidates through various channels, including LinkedIn, job boards, and networking.
• Provide an exceptional candidate experience by maintaining clear communication and professionalism throughout the hiring process.
• Collaborate with cross-functional teams to meet hiring goals and deadlines.
• Analyze recruitment metrics and provide regular updates on progress to stakeholders.

Contract Technical Recruiter

Events

• Own day-to-day execution for a set calendar of events (executive dinners, hospitality experiences, industry conferences, assist with ABM programs, and partner webinars).
• Build and manage event registration pages (including copy, set-up, QA, integration with CRM/marketing automation).
• Oversee pre-, during-, and post-event workflows including reminders, confirmations, “know before you go” comms, and follow-up handoffs to sales/SDRs.
• Coordinate speaker logistics and briefing (internal leaders, partners, customers).
• Work alongside the Field Marketing Manager to divide and conquer event ownership, onsite staffing, and logistics.
• Partner closely with the ABM Manager to align target account lists, invite strategy, and follow-up plans.
• Collaborate with Sales and SDRs to:
• Align on target accounts and priority personas.
• Track registrations, attendance, and coverage.
• Ensure timely follow-up and clear ownership post-event.
• Act as primary point of contact for key vendors (event agencies, venues, caterers, A/V, printers, swag partners, registration platforms, etc.).
• Negotiate and manage SOWs, timelines, and deliverables to ensure on-time and on-budget execution.
• Coordinate partner events/webinars (e.g., co-branded webinars, sponsor slots, reception or dinner tie-ins) including deliverables, approvals, and shared KPIs.
• Own day-to-day budget management for assigned events: tracking POs, invoices, and actuals against forecast.
• Provide regular status updates and post-event summaries, including:
• Registration and attendance metrics.
• MQLs/opportunities influenced/ROI (where trackable).
• Key qualitative learnings and recommendations.
• Maintain trackers, project plans, and documentation so the returning events lead can easily step back in.