Yonder

Product Manager

• Own the consumer growth funnel from the first visit to yonder.com through app activation and first purchase
• Lead acquisition conversion, sign-up, identity checks, credit decision, plan selection, card activation, and first transaction experiences
• Own visitor-to-approved-member conversion, time from first visit to first transaction, and first-30-day member activation
• Set targets, report on performance monthly, and own results
• Collaborate with the design and engineering team, product managers, marketers, Risk, Compliance, and Legal
• Share ownership of the homepage and landing pages with Marketing
• Align offers and messaging between advertising and the app
• Build attribution and server-side tracking
• Launch or localise products in new markets and determine market-specific versus global requirements
• Develop systems for identity checks, currency, payment methods, language, and local partners
• Run experiments, build funnel tests, instrument changes, and analyse results
• Report to Karam, VP Product

Senior Product Manager – Growth

Customer Support

• Interact with members via calls, chats and email
• Offer world-class support in a timely manner using product knowledge and a personal touch
• Build great rapport with members
• Review internal guides and FAQs and identify areas for improvement based on member interactions
• Contribute to metrics, meet KPIs and provide feedback on trends to the team and managers
• Participate in Member Support syncs
• Discuss complex chats and run refresher sessions as the product evolves

Senior Product Manager – Growth

Customer Support Associate – Condensed Hours